|
Ad title:
Reservations Manager
|
| Provided By:
Travel Door Georgia
|
|
Published: 01 June
/ Deadline: 01 July
|
The travel company "Travel Door Georgia" announces vacancies for the following position: Reservations Manager
Travel Door Georgia is a travel agency established in Tbilisi in March 2017.
Place of work: Tbilisi, Ketevan Tsamebuli Ave. 52
Employment type: Full-time & On-site
Job Overview:
The Reservations Manager will be responsible for managing and executing all travel-related bookings, including accommodation, transportation, activities, restaurants, and other tourism services. The role requires accurate reservation processing, CRM management, supplier coordination, customer communication, and ensuring all bookings are completed efficiently with maintaining high service standards.
Key Responsibilities:
** Manage and execute all travel-related reservations, including accommodation, transportation, activities, restaurants, and other tourism services.
** Process and confirm all bookings accurately and on time through the company CRM system.
** Monitor and manage all pre-payments and post-payments of the services booked, ensuring complete visibility of payment status for every booking.
** Coordinate with customers and the Operations Manager to collect outstanding balances.
** Handling reservations through online platforms and convert them into CRM Booking.
** Support the Sales Team by sourcing and quoting services that are not directly available in the reservation system.
** Identify opportunities for upselling additional services and experiences to maximize revenue and profitability.
** Maintain accurate records of all bookings, transactions, service details, and customer information within the CRM system.
** Monitor all communication channels, customer messages, and guest chats, responding promptly to inquiries, requests, and itinerary changes.
** Ensure smooth operational execution by coordinating with suppliers and service providers and proactively addressing any booking-related issues.
** Finalize and close bookings within established deadlines and prepare complete booking documentation and reports for submission to the Finance Manager.
** Ensure all reservations, payments, and operational records are fully tracked, updated, and compliant with company procedures.
Interested candidates are invited to submit their CV to hr@traveldoor.ge.
Only shortlisted candidates will be contacted for the next stage of the recruitment process.
|
|
|
|
All Jobs
All Ads by this Client
Printer Friendly
Share on facebook