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Ad title:
Customer Support Specialist
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| Provided By:
Bravo Solutions
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Published: 06 May
/ Deadline: 06 June
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Bravo Solutions is looking for a Customer Support Specialist to join our growing team. If you have experience in the crypto or international casino industry and enjoy delivering high-quality support in a fast-paced environment, we`d love to hear from you.
Responsibilities:
** Provide professional, friendly, and efficient support via live chat, email, and other channels
** Assist players with account-related inquiries, deposits, withdrawals, and technical issues
** Resolve customer concerns promptly to ensure a smooth and enjoyable gaming experience
** Escalate and follow up on complex issues with internal teams
** Maintain high standards in response time, accuracy, and customer satisfaction
** Stay up to date with company features, promotions, and industry trends
Requirements:
** 1-2 years of experience in customer support within crypto, fintech, or iGaming industries
** Solid understanding of online casinos, crypto payments, and basic blockchain concepts
** Excellent written English communication skills
** Ability to multitask and perform well under pressure
** Strong problem-solving skills with a customer-first mindset
** Comfortable working with support tools (live chat systems, ticketing platforms, CRM tools)
** Availability to work night shifts, weekends, and holidays as scheduled
Working Schedule:
** 4 shifts per week (8 hours each)
** 2 night shifts: 00:00 - 08:00 (fully remote)
** 2 day shifts: either 08:00 - 16:00 or 16:00 - 00:00
** Day shifts are office-based on weekdays, and remote on weekends or public holidays
What We Offer:
** Hybrid work model depending on shift (remote + office)
** Competitive salary with performance-based bonuses
** Clear growth opportunities within a fast-growing crypto/iGaming company
** A supportive and dynamic team environment
What Success Looks Like:
** Quick adaptation to internal tools and processes
** Consistently high-quality responses with strong customer feedback
** Ability to handle a high volume of chats/tickets efficiently
** Proactive approach to identifying and reporting issues
How to Apply: Visit the link https://airtable.com/appIt0eVAeCagVDf9/pagbMRVFzM0oo4gNr/form and submit your application there
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