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Ad title:
English-speaking Sales Representative - Phone Sales
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ELEHEAR
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Published: 25 March
/ Deadline: 25 April
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We are seeking a results-driven and empathetic English-speaking Sales Representative to join our team. This role focuses on guiding customers through the buying journey, answering product-related questions, and converting warm and inbound leads into happy ELEHEAR customers through phone-based consultative sales.
About Us
At ELEHEAR, we are committed to revolutionizing the hearing aid industry with innovative technology and customer-centric solutions. Backed by a diverse team of experts from the U.S., Canada, Europe, and China, we leverage cutting-edge research and development to deliver exceptional products that improve the quality of life for our users.
ELEHEAR has earned widespread recognition in the industry, including being awarded the prestigious Expert Choice Award by Hear Advisor for our flagship product. With proprietary algorithms, advanced hearing solutions, and a strong focus on affordability, we are setting new benchmarks in the hearing care market.
Our rapid growth over the past year and dedication to technological innovation have solidified our position as a trusted leader in the hearing aid sector. By joining ELEHEAR, you will become part of a forward-thinking team that is reshaping the future of hearing care.
Want to know more about ELEHEAR? Visit: https://elehear.com/
Key Responsibilities
** Convert inbound and warm leads through phone calls into completed purchases using a consultative sales approach.
** Conduct discovery conversations to understand customer needs and recommend the best product solution, explaining features, differences between models, and expected outcomes.
** Follow up by phone with warm leads such as abandoned checkout, consultation requests, and customers who asked for recommendations but did not purchase.
** Handle sales objections professionally (price, usability, tech concerns, fit, support), using approved scripts while staying natural and helpful.
** Support customers through the checkout process and ensure correct order setup (shipping details, bundles, accessories, promotions), reducing cancellation and return risk.
** Coordinate with Customer Support to ensure a smooth handoff for post-purchase needs and contribute to improving phone scripts, FAQs, and customer-facing messaging.
** Maintain accurate records of calls, lead status, and outcomes in internal systems, ensuring clear tracking and reporting.
** Collect insights from phone conversations and share patterns with the team (common objections, feature requests, competitor mentions).
** Meet weekly and monthly performance targets (for example call volume, conversion rate, revenue, follow-up completion).
Qualifications
** Proficient in English for professional communication (C1).
** 1+ year experience in phone sales, inside sales, or consultative customer-facing roles (ecommerce, consumer electronics, medical devices, or subscriptions is a plus).
** Comfortable using tools such as Shopify, Zendesk, and Aircall (CRM experience is a plus).
** Strong communication and persuasion skills with a customer-first mindset, especially when speaking with older customers.
** Confident handling objections, staying calm under pressure, and driving conversations toward clear next steps.
** Highly organized, detail-oriented, proactive, and consistent in follow-up.
** Hearing care, audiology, or hearing aid experience is a plus but not required (training will be provided).
Salary and Working Hours
** Net salary of 2, 400 GEL per month for a full-time role, plus an attractive bonus system of $5 to $10 for each closed sale.
** Working Hours: 9:00 AM to 6:00 PM EST, which is 6:00 PM to 3:00 AM Tbilisi time.
** Schedule: Monday to Friday, with weekends off.
** Office location: 17A University Street, Tbilisi.
How to Apply
Interested candidates are invited to send their resume to: Davit.giorgadze@elehear.com
Please include the job title "English-speaking Sales Representative" in the subject line.
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