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Ad title:
Reservations Supervisor
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Hilton Batumi Hotel
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Published: 05 March
/ Deadline: 05 April
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Think. Create. Grow — with us
Position: Reservations Supervisor
Department: Commercial
Location: Batumi, Georgia
Reports to: Commercial Director
Why you`ll love working at Hilton Batumi
** Mission & impact: We`re in a business of people serving people and are fiercely committed to creating the world`s best work environment.
** Growth & learning: We invest in your growth with personalized career paths, mentorship programs, and continuous learning opportunities through Hilton University — offering world-class online courses from respected colleges, complete with certifications
** Flexibility that works: At Hilton, we always take our team`s needs and requests into consideration - only a supportive environment where flexibility is part of our culture.
** Wellbeing: We care about your well-being with comprehensive medical insurance at top hospitals, regional mental health support, parental benefits, and more — because a healthy team is a thriving team.
** Inclusive culture: We are diverse by nature and inclusive by choice, and believe that any and every team member can make a difference. See the video
** Recognition: Hilton Batumi hosts a variety of events and award programs designed to thank and reward our team members, monthly, quarterly and yearly basis.
** Travel & Stay - As a Team Member, you`ll join GO Hilton, which provides reduced hotel room rates in Hilton hotels worldwide.
** Exclusive Discounts
** Enjoy discounts on products and services offered by Hilton and its global partners.
Food, Beverage & Wellness:
Receive 50% discounts at our restaurants, bars, and eforea Spa at Hilton Batumi.
Be Part of an Award-Winning Team That Shines in Hospitality:
** Award-Winning Culture: Hilton Batumi is certified as Great Place to Work® (May 2025-May 2026).
** Shared Purpose: "To fill the earth with the light and warmth of hospitality" unites us to create remarkable experiences.
** Team at the Heart: Our amazing Team Members are central to everything we do.
The role: Reservations Supervisor
A hotel Reservations Supervisor is responsible for managing room reservations, supervising the reservations team, ensuring accurate bookings, handling guest inquiries, optimizing room availability, and maximizing occupancy and revenue.
You`ll be responsible for:
A Reservations Supervisor is responsible for managing room reservations and supervising the reservations team. Therefore, the following tasks must be performed to the highest standards:
** Ensures a clear understanding while processing e-mails or listening to callers inquiries and requests.
** Promptly provides accurate information regarding availability of accommodations and other requested information.
** Prepares and hands over back up documents for other departments such as Front Office and Finance to ensure appropriate flow of information and processing of reservations.
** Lead day-to-day operations of the Reservations Department
** Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
** Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
** Identify new contacts, develop sales leads, and respond to upcoming opportunities in order to maximize revenue
** Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
** Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
** Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction
** Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork
** Assist in the recruiting, managing, training and developing of the Reservation team
The Skills That Will Help You Succeed:
Experience & Skills:
** 1 year of experience in similar position
** Fluent in reading, writing, and speaking English
** Computer literacy; ability to work with PMS Opera
** Effective communication with internal and external customers, demonstrating patience, tact, and diplomacy
** Ability to perform multiple tasks simultaneously
** Effective time management
** Attention to detail
** Ability to work in a stressful environment
** Hospitable and service-oriented
** System knowledge
** Product knowledge
** Knowledge of company policies
** Safety-conscious behavior to avoid accidents
** Ability to raise internal alarms correctly
** Ensuring cleanliness of all equipment at all times
** Good organizational and administrative skills
** Positive attitude and strong communication skills
** Commitment to delivering high-level customer service
** Confident telephone manner
** Excellent grooming standards
EVERY JOB MAKES THE STAY
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there`s an extraordinary person working to make each Stay magical. That`s why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
In case of interest, please send the CV directly on the following email: BUSBT_Batumi_Career@hilton.com and Please also indicate the name of the position you are applying for, otherwise, your CV will not be considered.
Hilton Batumi Wishes You Success!
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