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Ad title:
IT Support Specialist
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| Provided By:
SYS MAN
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Published: 20 February
/ Deadline: 20 March
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IT Support Specialist (Level 1 / Field Support) — Georgia
Work format:
Remote (home-based) + on-site visits as needed
Location: Georgia
Employment type: Part-time / flexible schedule
Interview: Online (video call)
About the Company:
We are an international IT services company providing technical support for business clients.
In Georgia, we support several retail and HoReCa locations. The main engineering support is provided by a distributed team, while the local specialist handles first-level support tasks and on-site visits when required.
Responsibilities:
First-level IT support for users (remote and on-site)
On-site visits to client locations as needed
Basic troubleshooting and issue resolution for:
** PCs and laptops (Windows)
** Printers and peripheral devices
** Local networks and Wi-Fi
** Connection and basic setup of IT equipment
Working with video surveillance systems:
** IP cameras
** NVRs
** Checking power, network connectivity, and recording
Crimping and testing:
** Network connectors (RJ-45)
** Audio/video connectors and cables
** Communication with the remote engineering team
** Following technical instructions and reporting on completed tasks
Requirements:
Mandatory:
** Strong command of Russian (spoken and written)
** Hands-on experience with Level 1 IT support
** Ability to work independently and responsibly
** Willingness to travel to client sites when required
Nice to have: Knowledge of English
Experience with:
** Video surveillance systems (cameras, NVRs)
** Basic networking
** Understanding of retail or restaurant IT environments
Conditions:
** No office required (home-based work)
** Flexible schedule, with readiness for occasional peak workloads
** Clear scope of responsibilities and stable infrastructure
** Support from a remote engineering team
** Fixed monthly salary (discussed individually)
Hiring Process:
** CV review
** Online interview via video call
** Short discussion of practical technical scenarios
ha@q-group.am
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