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Ad title:
Administrator/Assistant - Customer Service
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MSC Georgia
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Published: 11 February
/ Deadline: 11 March
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Who we are:
MSC Georgia is part of MSC Mediterranean Shipping Company - one of the world`s leading global shipping and logistics providers, present in over 155 countries worldwide.
Established in 2008, MSC Georgia has been steadily growing and strengthening its presence in the Georgian market. Globally, MSC operates a fleet of 510 vessels and employs more than 70, 000 people across different countries.
Currently, we are looking for talented, enthusiastic, and highly motivated individuals who are eager to grow their careers within a global organization like MSC.
Position: Administrator/Assistant - Customer Service
Location: Poti
Job Type: Full time
The Administrator/Assistant - Customer Service is responsible for providing administrative support to ensure the efficient operation of the office, while also performing customer service-related duties. This role supports managers and employees through a variety of organizational, coordination, and communication tasks.
You Must be able to:
Administrative Duties:
** Answer and direct incoming phone calls
** Handle daily office administrative tasks, including filing, queries, and meeting arrangements
** Maintain the reception desk; greet and assist visitors professionally
** Prepare, write, and distribute emails, correspondence, letters, faxes, and forms to managers and employees
** Plan, organize, and schedule appointments and meetings as requested
** Assist managers and employees with business trips and travel arrangements
** Manage and order office supplies as needed
** Operate general office equipment, including computers, scanners, phone systems, and copiers
** Schedule and coordinate company cars in Poti & Batumi, including maintenance and insurance, in coordination with the Administrative Assistant in Tbilisi
Customer Service Duties
** Support the Customer Service team, clients, terminals, and ports by providing required information for shipments.
** Communicate with Port of Loading agencies and clients regarding ongoing and upcoming shipments.
** Provide status updates and generate specific reports for various shipments.
** Enter container information and shipment conditions into internal software systems.
** Coordinate with other offices of the agency and provide relevant documentation as requested.
** Provide clients with any additional documentation related to the procedures mentioned above.
** Offer customer service support as needed.
Skills & Qualifications:
** Strong prioritization and organizational skills
** High attention to detail
** Good negotiation skills
** Strong sense of responsibility
** Excellent communication and multitasking abilities
** A team-oriented, results-driven mindset
** Fluency in Georgian and English (spoken Russian is an advantage)
** Proficiency in MS Office applications
What do we offer:
** Opportunity to work in a multinational company
** Professional learning and career development opportunities
** A family-oriented corporate culture
How to Apply
Please send your resume (in English only) to hr.georgia@msc.com no later than March 11th, 2026, and indicate the position name in the subject line. Only shortlisted candidates will be contacted!
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