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Ad title:
Customer Support Specialist - Junior/Mid-Level
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Jackpot Junction
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Published: 26 November
/ Deadline: 26 December
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About Us:
Jackpot Junction is an ambitious iGaming start-up delivering next-level gaming experiences. We are driven by innovation, performance, and a passion for creating thrilling experiences for our players. We`re looking for a proactive Customer Support Specialist to join our team and help provide top-notch support to our players while we build and grow our client base.
Job Title: Customer Support Specialist (Junior/Mid-Level)
Location: Remote / Tbilisi
Role Overview:As a Customer Support Specialist, you will be the first point of contact for our players, assisting with inquiries, resolving issues, and ensuring a smooth gaming experience. As our start-up grows, you may also be assigned various adhoc tasks to help support different areas of the business while we establish a pipeline of support requests.
Key Responsibilities:
** Respond promptly and professionally to player inquiries via email, chat, and other channels.
** Troubleshoot and resolve common account, technical, and payment issues.
** Document issues, solutions, and player feedback in support systems.
** Assist in building processes and FAQs to improve support efficiency.
** Collaborate with marketing, product, and operations teams to resolve cross-functional issues.
** Take on adhoc tasks as needed to support the business while the client base and support pipeline grow.
Requirements:
** 1-3 years of experience in customer support, preferably in iGaming.
** Strong communication skills, both written and verbal.
** Problem-solving mindset with the ability to think on your feet.
** Comfortable working in a fast-paced, start-up environment.
** Basic familiarity with support software, CRM tools, or ticketing systems is a plus.
** Willingness to take on varied tasks and adapt as the company grows.
** Upper-Intermediate English
** Proficiency in additional languages is a plus
What We Offer:
** Competitive salary and performance-based bonuses.
** Flexible working environment (remote, hybrid, or office-based).
** Opportunity to grow with a dynamic iGaming start-up.
** Exposure to international markets and cutting-edge gaming products.
** Potential to gain experience across multiple business areas.
How to Apply:
** Send your CV in PDF format to hr@wildroll.com
** Include your salary expectations in the email.
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