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Ad title:
Front Office Supervisor - Night Shift
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Hotel Paragraph Tbilisi
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Published: 28 October
/ Deadline: 28 November
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Paragraph Freedom Square, a Luxury Collection Hotel, Tbilisi is pleased to announce an opening for the position of Front Office Supervisor.
Location: Tbilisi
Job type: Full-time
Paragraph Freedom Square, a Luxury Collection Hotel is the market leader in the country and aside from the stunning design elements and extraordinary interior of the hotel, every hotel associate plays a vital role to ensure that guests experience an indigenous, rare and captivating stay in line with the core values of the Luxury Collection brand
Role Summary
The Front Office Night Supervisor is responsible for overseeing front office operations and supervising staff during the night shift. This role typically covers five-night shifts per week. Responsibilities include supervising front office areas such as Bell/Door Staff, Switchboard, Guest Services, Front Desk, and the Concierge Lounge. The position involves coordinating with managers and employees to ensure smooth check-in and check-out procedures. The Night Supervisor prepares night audit reports and verifies all payments processed during the day. They are primarily responsible for running the night audit in the Opera PMS system, ensuring all data is accurate and complete. The role also focuses on maintaining guest and employee satisfaction while maximizing the financial performance of the department
Role Main Responsibilities
** Supervise all front office functions during the night shift, including Front Desk, Bell/Door staff, Switchboard.
** Ensure smooth night operations and adherence to standard operating procedures.
** Run and verify the nightly audit using the property management system (Opera PMS).
** Balance daily financial transactions and generate audit reports for accounting.
** Correct any discrepancies found during the audit process.
** Handle late check-ins, early check-outs, and special guest requests. Monitor guest arrivals and departures to ensure service excellence.
** Monitor performance of night team members and provide direction and support.
** Ensure team compliance with hotel policies, grooming standards, and safety protocols.
** Prepare daily handover notes and communicate with morning shift supervisors and managers.
** Submit all required reports to finance, management, and other departments as needed.
** Ensure the PMS and other front office systems are running smoothly throughout the night.
Required Skills/Abilities:
** Excellent verbal and written communication skills in English, Georgian and ideally another international language.
** Can multi-task, is team oriented and work diligently to resolve issues when they arise
** Excellent organizational skills and attention to detail.
** Excellent Interpersonal skills.
Education and Experience:
** Experience in the respective field.
** Experience of working in International Environment is must.
** Experience of working in Luxury Tier Hotels is a definite plus.
The interested applicants should send their CV to: hrtbilisi@paragraphhotels.com. Please indicate the Position you apply for in the "subject" line.
Note: Marriott International is an equal opportunity employer. We are committed to hiring a diverse workforce and a sustainable, inclusive culture that puts employees first.
Only short-listed candidates will be contacted.
In order to determine the suitability of the candidate for the vacancy, Paragraph Tbilisi City LLC carries out candidate`s personal data processing in compliance with the requirements established by the Law of Georgia in regards with Personal Data Protection.
By sending an application (resume) for the mentioned vacancy, you confirm that you agree to the processing of personal data provided by you (including special category data) by Paragraph Tbilisi City LLC for the purpose of making Contracts with you, including for of making decisions about the establishment of labor relations both within the current vacancy and in relation to future vacancies.
We would like to inform you that information about the candidate is stored in Paragraph Tbilisi City LLC for a period of no more than 1 year.
In the event if you do not want the company to carry out further data processing, or you want to change or delete the provided data, and you also want to exercise other rights granted by the law of Georgia on personal data protection, please contact us repeatedly at the following address of the company; 2 Gudiashvili street, Tbilisi, Georgia or send us the mail to the following mail address: HRtbilisi@paragraphhotels.com.
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