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Ad title:
Customer Service & Dispatch Coordinator
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Home Appliance Repair Company
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Published: 27 October
/ Deadline: 10 November
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The Customer Service & Dispatch Coordinator plays a critical role in coordinating daily operations, ensuring timely service delivery, and supporting business growth in alignment with company objectives. This role requires a proactive, organized, and customer-focused individual who thrives in a fast-paced environment and speaks English fluently (!).
Location: Remote
Working Hours: 20:00 PM - 05:00 AM (Georgian Time)
Compensation: 2, 400 GEL/month + commission on outbound calls.
Position Requirements:
** Outbound calls: Previous experience in outbound calls/sales is required, as a dispatcher or call center representative.
** Industry Knowledge: Familiarity with appliance repair services, pricing structures, and Vendor/technician relationships (Trainings will be provided)
** Customer-Centric Mindset: Committed to delivering excellent service while supporting sales and satisfaction goals
** Sales skills: Basic sales skills with the ability to support and promote company objectives
** Multitasking: Skilled in managing calls, schedules, and dispatch logistics simultaneously
** Problem-Solving: Quick to identify issues and implement effective solutions
** Communication: Strong verbal (!!!!) English skills; clear and professional communicator.
** Technical Proficiency: Basic computer literacy, including Microsoft Excel and system navigation
** Hardware Requirements: Must have a desktop computer, headset with microphone, and high-speed internet
** Adaptability: Open to new ideas and flexible in approach to challenges
** Execution-Oriented: Focused on achieving goals and completing tasks efficiently
** Team Collaboration: Works well with others and fosters accountability within the team
Daily Actions:
** Answer incoming customer calls and book appointments for the repair services.
** Make outbound calls to the customer database to follow up on previous jobs, confirm appointments, offer maintenance services, and promote seasonal offers.
** High commission opportunities are available for successful outbound sales and appointment conversions.
** Assign jobs to technicians based on availability and customer needs; adjust schedules as required.
** Schedule, reschedule, and confirm appointments for maximum efficiency.
** Communicate with technicians to confirm job progress and part statuses.
** Respond to customer inquiries, provide solutions, and follow up to confirm appointments and collect payments.
** Prepare and send invoices, reports, and Certificates of Insurance.
** Monitor emails for updates, requests, and notifications.
** Review and update job statuses, including closing completed jobs and resolving scheduling conflicts.
** Investigate service cancellations and report recurring issues or patterns.
** Handle escalated customer concerns and ensure timely resolutions.
Please, send your CV to the following email: trgaisolutions@gmail.com
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