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Ad title:
Telephone Operator
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Hilton Batumi Hotel
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Published: 26 August
/ Deadline: 26 September
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A Telephone Operator will serve as the main point of contact for incoming calls to the company; therefore, they must provide excellent customer service and create a positive impression that influences callers` decisions to engage with the company.
What will I be doing?
As a Telephone Operator, you will serve as the first point of contact for all incoming calls to the company. A Telephone Operator is responsible for providing excellent customer service, answering inquiries, and offering appropriate solutions to meet callers` needs. Specifically, a Telephone Operator will perform the following tasks to the highest standards:
** Quickly convert inquiries into confirmed appointments or business opportunities
** Respond positively and professionally to incoming calls to generate potential leads
** Identify and forward relevant leads to the sales or appropriate department
** Handle all calls in a highly professional manner, ensuring accurate information is provided and callers` needs are met
** Provide prompt and efficient service while maintaining the company`s brand standards
** Respond promptly to guests via email
** Support the Front Office department during internal operational processes and maintain prompt telephone communication with other internal departments
** Send welcome letters to VIP guests
Skills:
** Excellent communication skills
** Responsible and friendly customer interaction
** Effective time management and ability to multitask
** Constructive teamwork and collaboration
** Punctuality and responsibility
** Decision-making ability
** Fast information processing and verification.
** What will it be like to work for Hilton Batumi?
Hilton Batumi sustains its award-winning culture, ultimately being certified as Great Place to Work® May 2025-May 2026. Hilton Batumi is recognized by its Team Members as an organization that promotes a healthy and diverse workplace culture through trust, pride and camaraderie.
Understanding the perspective of Team Member is key to building a successful workplace environment. Being recognized worldwide by Great Place to Work® is an honor and a great source of pride for Hilton Batumi Team Members.
Our purpose "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As a Team Member you will become a member of the GO Hilton which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton including 50% discounts on our outlets and Spa at Hilton Batumi and other benefits.
EVERY JOB MAKES THE STAY
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there`s an extraordinary person working to make each Stay magical. That`s why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
Apply now and bring your passion for events and sales to life at Hilton Batumi. Please send the CV directly on the following email: BUSBT_Batumi_Career@hilton.com; Please also indicate the name of the position you are applying for, otherwise, your CV will not be considered.
Hilton Batumi Wishes You Success!
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