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Ad title:
Chief Product & CRM Officer
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| Provided By:
Fortunejack.com
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Published: 26 August
/ Deadline: 10 September
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FortuneJack is with over 10 years of experience in the gambling industry, company has built a strong reputation for reliability and innovation. Known for delivering high-quality solutions and maintaining long-term relationships based on integrity and performance.
We`re looking for Chief Product & CRM Officer to join Fortunejack`s management team.
Role Overview:
The Chief Product & CRM Officer (CPO) is responsible for defining and driving the company`s entire product strategy, ensuring seamless integration across all customer-facing platforms and experiences. This includes ownership of the Sports product, Casino product and Promotions, Web, Payments and CRM systems.
The CPO will ensure that all products align with the company`s growth goals, deliver outstanding customer experiences, and strengthen market leadership.
Key Responsibilities:
Product Leadership & Strategy:
** Develop and lead the global product vision, roadmap, and execution.
** Oversee and unify product development across Sports, Promotions, Web, Payments, CRM, and Bonuses.
** Align all product initiatives with business objectives, regulatory requirements, and customer satisfaction.
** Monitor market trends, competitors, and emerging technologies to ensure product innovation.
Sports Product:
** Lead the strategy, design, and continuous improvement of the Sports platform.
** Ensure product performance, scalability, and competitive features.
Casino product and Promotions:
** Driving the strategy and innovation behind casino product development.
** Oversee development of promotion mechanics and campaigns.
** Drive engagement and retention through personalized promotional tools.
Web Product:
** Ensure the company`s web platforms deliver best-in-class UX/UI.
** Collaborate with Tech and Marketing teams to optimize speed, performance, and accessibility.
Payments Product:
** Own the payments roadmap, ensuring secure, fast, and diverse global payment methods.
** Enhance transaction success rates, reduce friction, and improve customer trust.
CRM & Customer Management:
** Develop and optimize CRM strategies to manage customer lifecycle, segmentation, and personalization.
** Integrate CRM with other systems for a single customer view.
** Define bonus strategies and mechanics that drive acquisition, retention, and loyalty.
** Ensure fairness, transparency, and profitability of bonus systems.
Team Leadership & Collaboration:
** Lead and mentor Product, CRM, and cross-functional teams.
** Build strong collaboration with Marketing, Tech and Operations.
** Define KPIs and success metrics for each product stream.
Qualifications & Experience:
** 5+ years of senior product leadership experience (iGaming).
** Proven track record in managing multiple product verticals (Sports, Payments, CRM, Web).
** Strong understanding of customer engagement tools (promotions, bonuses, lifecycle management).
** Experience in digital platforms with high-volume user bases.
** Exceptional leadership, communication, and strategic thinking skills.
** Data-driven mindset with strong analytical capabilities.
Key Skills:
** Multi-product leadership & strategy
** CRM systems & lifecycle management
** Payments & transactional product expertise
** Promotions & customer engagement tools
** Cross-functional leadership
What We Offer
** Strategic C-level role with ownership of all customer-facing products.
** Opportunity to shape product innovation in a competitive industry.
** Competitive salary + performance-based bonuses.
** International and dynamic environment with fast decision-making.
** Professional growth and leadership development opportunities;
Additional Information:
** Full-Time in office
** Working hours: 11:00 AM to 19:00 PM
Interested? We`d love to hear from you!
Apply for this job.
Deadline: September 10, 2025
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