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Ad title:
Front Office Manager
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| Provided By:
Avlabari City
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Published: 28 June
/ Deadline: 28 July
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Avlabari City is pleased to announce an opening for the position of Front Office Manager.
Duties and responsibilities:
** Supervise and manage the work of reception and accommodation employees, evaluate the quality of their work and give instructions according to the results
** Monitoring the system of reservations and other processes (in the Opera program)
** Registration of visitors in the hotel management system and processing payment transactions according to hotel procedures
** Constantly presentable and positive attitude towards customers, helping them and introducing them to hotel personnel as needed
** Active communication with customers through the hotel website and platforms
** Good knowledge of hotel procedures and standards
** Timely response, processing and resolution of guest requests and complaints
** Active communication with other hotel departments such as housekeeping, technical and restaurant departments, to better operate the hotel and ensure customer satisfaction
** Writing the work schedule of reception and accommodation employees and controlling attendance
** Constantly introducing service standards to reception and accommodation employees, training and subsequent monitoring,
** Conduct Accor standards/procedures and other required training as required
** Properly manage hangars and perform end-of-shift fleet inspections.
** Perform other administrative tasks and implement changes to ensure smooth operation of the Receiving.
Requirements and skills:
** Previous experience of minimum 2 year;
** Good knowledge of English and Georgian languages. Knowledge of an additional language is an advantage.
** knowledge of Opera cloud and Microsoft Office Suite;
** Excellent organizational skills and flexibility;
** Attention to the details and exceptional organizational skills;
** Strong team player and positive attitude;
** Essential to be flexible with working hours.
We offer:
** Working days/hours: 5 days in a week, 40 hours;
** An opportunity to develop professionally in an international brand hotel;
** Be member of international hotel chain Accor and have discounts for its hotels worldwide;
** Meals for employees.
If you are a proven leader, looking for a growing, award-winning company to showcase your talents, and ready to lead an amazing hotel in a great location, we may be the perfect fit. Apply today!
Please send your CV to the following e-mail address: hr@novoteltbilisi.com and mention the position title in the subject line.
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