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Ad title:
Customer Service Support Representative
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DSPro
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Published: 23 June
/ Deadline: 23 July
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DSPRO is a comprehensive platform designed to streamline and optimize business process operations across various departments. It provides an integrated environment for managing dispatch, customer service and sales, specifically tailored for industries like locksmith services and field service operations.
Job Title: Customer Service Support Representative
Employment Type: Full-time / Shift-based
Location: On-site (Tbilisi - Ortachala str.)
Days/Hours: 5 days a week; 8 hours shifts
Salary: Net entry level - from 480 USD
Key Responsibilities:
** Handle inbound and/or outbound calls, emails, and chat support in a professional and timely manner.
** Respond to customer inquiries regarding products, services, billing, or technical issues.
** Resolve customer complaints and provide appropriate solutions and alternatives.
** Maintain detailed and accurate records of customer interactions in the CRM system.
** Follow communication scripts and standard operating procedures as required by the client.
** Escalate complex issues to supervisors or specialized departments as necessary.
** Meet individual and team performance metrics including quality, efficiency, and customer satisfaction scores.
** Adhere to company policies, confidentiality agreements, and data security guidelines.
Qualifications:
** Previous customer service or call center experience is preferred.
** Strong communication skills, both verbal and written.
** Knowledge of English language is a must (B2-C2 level).
** Ability to multitask, manage time effectively, and work under pressure.
** Basic computer literacy and familiarity.
** Flexibility to work in rotational shifts, including weekends and holidays.
What We Offer:
** Competitive salary and performance-based incentives.
** Paid training and Overtime Compensation.
** Career development opportunities.
** A supportive team environment and dynamic work culture.
** Health benefits and Fitpass (if applicable).
Please send CV on the following address and make sure you mention position name in "subject": teo@dspro.io
Candidate who does not meet the relevant requirements will not be considered.
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