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Ad title:
Manager on Duty
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Paragraph Golf & Spa Resort Tabori
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Published: 06 June
/ Deadline: 06 July
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Paragraph Golf & Spa Tabori, Autograph Collection is pleased to announce an opening for the position of Manager on Duty.
Location: Tbilisi, Georgia
Job type: Full-time
About Hotel:
Paragraph Golf & Spa Resort Tabori, Autograph Collection is a Premium destination offering the unique blend of world-class golfing, exceptional hospitality, and breathtaking natural beauty. We are committed to providing the guests with an unforgettable experience and lasting impression.
Role Summary
Serves as the Property Manager on Duty and oversees all Property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
Main Responsibilities:
** Intervenes in any Guest/Associate situation as needed to ensure the integrity of the Property is maintained, guest satisfaction is achieved, and Associate well-being is preserved.
** Empowers Associates to provide excellent customer service.
** Provides immediate assistance to guests as requested.
** Serves as a leader in displaying outstanding hospitality skills.
** Sets a positive example for guest relations.
** Responds to and handles guest issues and complaints.
** Ensures Associates understand customer service expectations and parameters.
** Interacts with customers on a regular basis throughout the Property to obtain feedback on quality of product, service levels and overall satisfaction.
** Participates in the development and implementation of corrective action plans to improve guest satisfaction.
** Records guest issues in the guest response tracking system.
Candidate Profile (Education and Experience)
** Languages: Excellent knowledge of Georgian, English. (Spoken & written). Additional languages are of added value.
** Sociable, excellent interpersonal skills, result orientated, outgoing personality, active & enthusiastic, team player, trustworthy and dependable.
** Time management and problem-solving skills;
** Able to work independently
** Related work experience in an International Organization preferred;
The interested applicants should send their CV to hrtabori@paragraphhotels.com. Please indicate the Position you apply for in the "subject" line.
Note: Marriott International is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
Only short-listed candidates will be contacted.
Note: In order to determine the suitability of the candidate for the vacancy, "Paragraph Tabori Resorts" LLC carries out candidate`s personal data processing in compliance with the requirements established by the Law of Georgia in regards with Personal Data Protection. By sending an application (resume) for the mentioned vacancy, you confirm that you agree to the processing of personal data provided by you (including special category data) by Paragraph Tabori Resorts" LLC for the purpose of concluding contracts with you, including of making decisions about the establishment of labor relations both within the current vacancy and in relation to future vacancies.
We would like to inform you that information about the candidate is stored at Paragraph Tabori Resorts" LLC for the period of no more than 1 year.
In case you do not wish the company to carry out further data processing, or you wish to change or delete the provided data, and you also wish to exercise other rights granted by the law of Georgia on personal data protection, please contact us at the following address: 2 Gudiashvili street, Tbilisi, Georgia or send us the mail to the following e-mail address: hrtabori@paragraphhotels.com.
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