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Ad title:
Data Operations Specialist
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| Provided By:
Impel
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Published: 15 May
/ Deadline: 15 June
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Impel is pleased to announce an opening for the position of Data Operations Specialist.
About Impel
Impel offers automotive dealers, OEMs, and third-party marketplaces the industry`s most advanced AI-powered customer lifecycle management platform. The company`s end-to-end omnichannel solution leverages proprietary shopper behavioral data and generative conversational AI technology to deliver hyper-personalized experiences at every touchpoint. Impel`s fully integrated platform works seamlessly with all major website, CRM, and DMS platforms. To date, the company has delivered 19 billion shopper interactions, influencing more than $5 billion in Sales and Service revenue across 51 countries. To learn more about Impel, visit impel.ai.
Job Summary and Responsibilities:
The Data Operations Specialist is responsible for managing and optimizing data processes to ensure accuracy, integrity, and accessibility of data across the organization. This role involves data entry, validation, analysis, and generating reports to support decision-making. The specialist collaborates with cross-functional teams to improve data workflows and implements best practices for data management.
** Control/Monitor custom tools and resources. Annotate and analyze data.
(70%)
** Making sure that the leads are handled correctly. Be the strategic contact for AI escalations and help customers see the value behind the product. (10%)
** Identify and report the issues to the development team. Work with other team members to troubleshoot technical issues solve design problems, and find creative ways to drive positive outcomes for the customers. (10%)
** Work efficiently to meet project deadlines and deliver labeled datasets within specified timeframes. (5%)
** Perform all other duties assigned by the Data Operations Team Lead. (5%)
Qualifications:
** Excel for data preprocessing and analysis.
** English (Level B2-C1).
** Excellent verbal and written communication skills.
** Ability to multitask and thrive in a fast-paced (dynamic) environment.
** Strong Analytical Skills.
** Experience in Customer Service will be a plus.
** Compensation Statement.
** Competitive in geographical markets, globally.
If interested, please upload your application via: https://myjobs.adp.com/impeljobs/cx/job-details?__tx_annotation=false&reqId=5001115760706
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