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Ad title:
Head of IT Operations and Service Delivery
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TNET
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Published: 21 January
/ Deadline: 21 February
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Join TNET`s Digital Ecosystem as a Head of IT Operations and Service Delivery!
Location: Tbilisi, Nutsubidze 129a
Working Hours: Monday to Friday, 10:00 AM - 7:00 PM
Website: http://www.tnet.ge
TNET is seeking a Head of IT Operations and Service Delivery to lead our IT operations and service management initiatives. If you`re an experienced IT leader passionate about driving innovation, optimizing infrastructure, and delivering top-tier services to support business success, this is the perfect opportunity for you.
Your Role at TNET:
** Lead and oversee the design, implementation, and maintenance of IT infrastructure to ensure it aligns with business goals and minimizes downtime.
** Ensure robust security practices and regulatory compliance to protect company data and systems.
** Centralize and streamline system administration tasks, manage virtual and physical server environments, and automate processes to optimize operations.
** Track, analyze, and improve IT performance indicators, ensuring effective issue resolution and system administration.
** Manage and develop a highly skilled IT team, providing mentorship, delegation, and leadership to meet team objectives.
** Implement and manage DevOps culture and tools in collaboration with the team.
** Oversee server maintenance, backups, migrations, and planning to meet organizational needs.
** Provide guidance and technical support to the IT procurement team and implement IT policies.
What We Are Looking For:
** At least 5 years of experience in IT, including leadership or supervisory roles.
** Strong Dev-ops (Git-ops, CI/CD, continuous deployment) experience.
** Experience with VMware vSphere, AWS, Veeam Backup, SAN storage systems, and server architecture.
** Proficiency in Windows and Linux operating systems, Bash scripting, and Microsoft Active Directory.
** Experience with monitoring tools (Zabbix, Checkmk), logging systems (ELK), and technical documentation.
** Strong leadership skills with the ability to mentor and build a high-performing IT team.
** Understanding engineering standards and best practices.
** You will be responsible for dev-ops and service desk teams, ~150 production services, and a core of TNETs tech infrastructure serving 2M Monthly Active users.
Soft Skills:
** Strong problem-solving and critical thinking abilities
** Skilled in people development, delegation, and team leadership
** Strategic thinker with excellent organizational skills
** Detail-oriented with a focus on quality
** Adaptable, resilient, and open to change
** Curious, committed to continuous improvement
** Collaborative team player with excellent communication
** Accountable and open to diverse perspectives
Think you`re a great fit? We`d love to hear from you! Submit your resume to hr@tnet.ge with the vacancy title in the subject line.
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