IT Support Agent
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Ad title: IT Support Agent
Provided By: Majorel
Published: 21 May / Deadline: 04 June
We are looking for an IT Support Agent (m/f) for our growing team in Tbilisi.

Job brief:

Our Universal HelpDesk Team offers support and technical assistance to internal partners/colleagues who are using software, hardware, or other computer systems and need help completing their daily work related tasks.

If you are a methodological problem-solver with an aptitude for learning and quickly adapting new skills, this job is for you.

In this position, you take on the following tasks:

** Serve as the first point of contact for internal partners seeking technical assistance over the phone or email
** Answer queries on basic technical issues and offer advice to solve them
** Direct unresolved issues to the next level of support specialists
** Document and review processes in the Ticketing System
** Be a part of the back office for the IT teams in incident management
** Manage escalations according to the specifications.


** Fluent in German, English at least B1 level
** Excellent communication skills
** Good comprehension and analytical skills
** Willingness to learn and apply new technologies
** Flexible, mobile, result and detail oriented, structured
** Patience, resourcefulness and a desire to help others
** Preparedness to work in shifts
** Advanced computer skills would be an advantage
** Working experience in the field of service is preferable.

We offer you:

** Attractive salary and health insurance
** Positive working atmosphere in a motivated team
** Personal and professional development
** Best career opportunities in an international company.

About us:

Majorel came into being in January 2019 when Bertelsmann and Saham joined hands to create one of the world`s leading customer engagement businesses, with revenues of c. €1.2 billion. Majorel brings together Arvato CRM Solutions, Phone Group, Ecco Outsourcing and Pioneers. Majorel is a global company with over 50, 000 employees in 29 countries.

More information about Majorel can be found here: |

If you think you meet the requirements, please send your CV and letter of motivation in English language to: including 04.06.2020. Please indicate the position you are applying for in subject field.

Please note: By submitting your application, you agree that it will be kept in our database for a period of 6 months.
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