Learning and development/training manager
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Ad title: Learning and development/training manager
Provided By: Pullman Tbilisi
Published: 25 January / Deadline: 25 February
Scheduled to open mid-2020, Pullman Tbilisi Axis Towers is situated in Vake district of Tbilisi, capital of Georgia. The hotel will feature 226 rooms and Suites. Conference and events facilities will extend over 2000 sqm, including a 800 sqm pillar less and daylight ballroom and 6 additional meeting rooms. The 150 seats All Day Dining Restaurant and the 150 seats Bar, both situated on 36th and 37th top floors will boast vibrant concepts. For lifestyle and wellness, the hotel will also encompass a Spa, Fitness and all weather Swimming Pool with a retractable roof.

Pullman presents a unique upscale hospitality culture, featuring a natural and open relationship between guests and employees, new restaurant and catering concepts, re-designed spaces, seamless connectivity, and a definite "design" identity.

Position: Learning and development (training) manager


** Level of Education: Bachelor / License
** Areas of study Education, human resources or relevant field
** Professional experiences 3 to 5 years
** Languages essential:
** English (Fluent) and Georgian languages are mandatory .
** Russian and/or other languages would be a plus.

Essential and optional requirements:

** Hotel related background is mandatory.
** Proven work experience (Minimum of 3 years ) in a similar position, within an Upper Upscale/Luxury hotel would be an asset
** Track record in designing and executing successful training programs
** Familiar with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)
** *Strong writing and record keeping ability for reports and training manuals . Good computer and database skills
** Excellent communication and leadership skills. Excellent presentation and facilitation skills.
** Ability to multi-task, work in a fast-paced environment and have a high level of attention to detail. Ability to work both independently and within a team
** Ability to communicate effectively and understand learning styles, including public speaking
** Hotel Preopening previous experience would be an asset

Anticipated Start Date : Early March 2020

Key tasks

We are looking for an experienced training and development manager to devise our organizational training strategy, oversee its implementation and assess its outcomes.

An effective member of the Hotel Management Team (Reporting to the Director of Talent and Culture) his/her responsibilities and essential job functions include but are not limited to the following:

** Identify training and developmental needs and drive suitable training initiatives that build loyalty to the hotel.
** *Enhance employees` skills, performance, productivity and quality of work.
** Identify and assess future and current training needs through observations, focus groups, quality checks, job analysis, career paths, annual performance appraisals and consultation with line managers and develop specific training programs based on findings.
** Draw an overall or individualized training and development plan that addresses needs and expectations. Deploy a wide variety of training methods
** Conduct effective induction and orientation sessions
** Monitor, track and evaluate training program`s effectiveness, success and ROI periodically and report on them
** Maintain a keen understanding of training trends, developments and best practices
** Create programs to foster teamwork and a positive work environment for all team members .
** Educate and train leaders and employees on various topics, including performance management processes, progressive disciplinary processes, and related programs, to foster productivity and enhance performance.
** Ensures proper course material and updated job descriptions for in-house Departmental Trainers are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements. Training of in-house Departmental Trainers, and selecting of those to cover every required field.
** In association with the Director of Talent and Culture, conduct such functions as coaching, counselling and assists with other Personnel functions as required. Counsel employees as needed in areas such as career planning, training and development, employee relations , etc..
** Prepare and implement Training budget, guidelines, policies and procedures in compliance with corporate direction and legal requirements.
** Ensure that hotel`s operation is strictly bound to Georgian Laws and Accor regulations on Labor related processes. This includes but is not limited to updating GM and relevant HODs on laws and regulations, ensuring they are implemented and that required documents, certificate and permits are obtained. *Prepare monthly training progress reports and communicate to management team members the
** previous month`s accomplishments and next month`s training objectives.
** Responsible for the preparation, presentation and subsequent achievement of the Hotel`s annual Training Plan and corresponding Budget, part of the Training and Culture overall Budget.
** Ensure the achievement of Objectives on a Monthly, Quarterly and Yearly basis
** Maintains a forward-thinking mindset to achieve the departments and overall property goals.
** Be an inspiration to all hotel staff to achieve luxury levels of performance.
** Be an example of Brand Standards, and a champion of grooming and appearance guidelines.
** Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Brand Core Standards at all times.
** Work a flexible schedule that meets business demands, including weekends and holidays.

Human Resources:

** Recruit, schedule, train and develop colleagues within the Department, including coaching, problem resolution, counseling and discipline.
** Provides on-going direction, develop, energize and lead a motivated, competent and cohesive team consistent with the hotel, Regional and Corporate needs. Empower colleagues to exceed guest expectations & provide a path for career development within AccorHotels
** Set and monitor staffing levels and productivity targets with the goal of ensuring a balance between service and profitability. Controls colleagues` productivity within established criteria based on monthly/annual forecasted/budgeted figures. Responsible for maintaining staffing levels through retention initiatives and proactive recruiting;
** Builds and maintains employee relationships; conducts monthly communication meetings; ensures appropriate and timely recognition for individuals and teams; participates in organizing divisional and hotel recognition events
** Leads department to maintain superior colleague engagement through action planning as a result of the Employee Engagement Survey including continuous improvements
** Manage a related leadership succession plan
** Conduct performance reviews of colleagues within the Department

Local Community and Networking:

** To establish contact and good rapport with local authorities
** Networks with peers in the region & within our industry; reviews industry trends for new and innovative service and product opportunities

Budgeting and Reporting:

** Ensure full compliance to Hotel operating controls and seek innovative ways to improve performance regularly.
** Participate in the preparation, presentation and subsequent achievement of the Hotel`s annual Budget
** Provides weekly, monthly, annual and adhoc reporting and presentations to hotel, regional, corporate and ownership stakeholders.
** Optimize the profitability levels through consistent monitoring and effective control of costs, labour, operating expenses and stock inventories throughout the Department

Meeting and Committees

** Ensuring regular and effective communication takes place with all departemental colleagues and leaders as well as daily interaction with other departments
** Conduct/participate to daily briefings and ensure that team members know all pertinent information
** Participate in Hotel daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operational issues
** Conducting/participating to productive monthly departmental meeting to communicate pertinent departmental, hotel and company information.
** Promotes health, safety and wellbeing of our guests and co-workers by having in-depth knowledge of the Hotel`s crisis and emergency procedures; responsible for crisis management planning & execution within the Department
** Involved and active within hotel committees;
** Plays an integral role in strategic sustainability planning; ensures environmental initiatives are adhered to, and new and innovative environmental opportunities are implemented

Ethics and Policies:

Complies with Pullman Hotels & Resorts / AccorHotels policies, procedures and code of ethics; ensures Service Essentials and Brand Standards are in place and executed

Guest satisfaction:

** Ensure service and information provided to other Departments and guests within the hotel is timely, accurate, and enables property to meet or exceed Guest expectations, create Customer Loyalty and grow Market Share
** Actively involved within the Department in the strategic implementation of customer satisfaction improvement activities measured through VOG (TrustYou)

Applications will be reviewed on a rolling basis, therefore interested candidates are encouraged to apply as early as possible, preferably no later than Monday 3rd February if they wish to be considered.

Please send your resume to hrpullmantbilisi@outlook.com indicating the position title in the subject line, otherwise applications might not be processed.

Only qualified candidates will be contacted.
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