Wellness and fitness club manager
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Ad title: Wellness and fitness club manager
Provided By: Pullman Tbilisi
Published: 25 January / Deadline: 25 February
Scheduled to open mid-2020, Pullman Tbilisi Axis Towers is situated in Vake district of Tbilisi, capital of Georgia. The hotel will feature 226 rooms and Suites. Conference and events facilities will extend over 2000 sqm, including a 800 sqm pillar less and daylight ballroom and 6 additional meeting rooms. The 150 seats All Day Dining Restaurant and the 150 seats Bar, both situated on 36th and 37th top floors will boast vibrant concepts. For lifestyle and wellness, the hotel will also encompass a Spa, Fitness and all weather Swimming Pool with a retractable roof.

Pullman presents a unique upscale hospitality culture, featuring a natural and open relationship between guests and employees, new restaurant and catering concepts, re-designed spaces, seamless connectivity, and a definite "design" identity.

Position: Wellness and fitness club manager


** Level of Education Bachelor / License
** Areas of study Physical Training / Personal trainer certification / Management
** Professional experiences 3 to 5 years
** Languages essential Georgian, Russian and English (Fluent) . Other languages would be a plus.

Essential and Optional Requirements:

** Minimum of 3 years experience in similar position in Fitness-Wellness fields, preferably in the Upper Upscale/Luxury environment, International Hotel Chain.
** Experience in administering Fitness Assessments and Client Consultations
** Personal Trainer Certification through a nationally recognized certifying agency/organization
** Communicates effectively in English, both verbally and in writing.
** Preopening previous experience would be an asset

Anticipated Start Date : Mid March 2020

Key tasks:

An effective member of the Hotel Management (reporting to the Executive Assistant Manager ) his/her responsibilities and essential job functions include but are not limited to the following:

** The Wellness and Fitness Club Manager is responsible for the establishment and execution of clear short term and long term goals to ensure the Club is recognized as one of the finest in Tbilisi.
** These goals must ensure Colleague satisfaction, Guest satisfaction, financial success, health, safety and environmental concerns.
** Lead day to day operations of the Club (Fitness and Pool area) and ensure all guests have a safe and enjoyable experience
** Responsible for the security around the bathing areas and the security of bathers.
** Supervise and ensure all services, protocols and procedures are followed
** Enforce and ensure compliance on the Club rules and regulations with guests and member
** Plan and/or conduct for members and hotel guests : fitness assessments, exercise programs, personal training sessions, group training experiences, specific to clients` needs (individuals and groups) including include yoga, Pilates, aqua aerobics and other related fitness classes
** Ensure of all fitness team attentiveness on the gym floor, assisting members with correction, demonstrating a high standard of instruction and advice on exercise execution that will ensure their safety and maximize exercise effectiveness.
** Maintain accurate tracking records on clients, including initial evaluation data, prescribed program, progress reports etc.
** Promote and organize all guests and members fitness programs and activities.
** Ensure guests and members are provided with proper instruction on the use of equipment and fitness information
** Ensure guests and members are registered according to standards.
** Directs and coordinates the activities program, products or services performed in order to develop new markets, increase share of market, and obtain competitive position in industry
** Promote the facility and organize special events as required, create business programs that promote and maximize Club membership.
** Maintain relevant communication channels with members in order to accommodate feedback/criticism and ensure members feel welcome and valued.
** Ensure the Health Club area is always clean and well maintained, ensuring all equipment is in safe working order, is functioning properly and used according to the rules of the facility.
** Have a thorough knowledge of all strength and cardio equipment and their programs as well as the proper use, alignment and safety.
** Ensure the smooth operation of all equipment through periodic service checks and reporting work orders promptly
** Maintain CPR, First Aid and professional certifications while continually pursuing a greater degree of knowledge and expertise
** Ensure the achievement of Objectives on a Monthly, Quarterly and Yearly basis
** Maintains a forward-thinking mindset to achieve the departments and overall property goals.
** Be an inspiration to all hotel staff to achieve luxury levels of performance.
** Be an example of Brand Standards, and a champion of grooming and appearance guidelines.
** Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Brand Core Standards at all times.
** Work a flexible schedule that meets business demands, including weekends and holidays.

Human Resources:

** Recruit, schedule, train and develop colleagues within the Department, including coaching, problem resolution, counseling and discipline.
** Provides on-going direction, develop, energize and lead a motivated, competent and cohesive team consistent with the hotel, Regional and Corporate needs. Empower colleagues to exceed guest expectations & provide a path for career development within AccorHotels
** Set and monitor staffing levels and productivity targets with the goal of ensuring a balance between service and profitability. Controls colleagues` productivity within established criteria based on monthly/annual forecasted/budgeted figures. Responsible for maintaining staffing levels through retention initiatives and proactive recruiting;
** Builds and maintains employee relationships; conducts monthly communication meetings; ensures appropriate and timely recognition for individuals and teams; participates in organizing divisional and hotel recognition events
** Leads department to maintain superior colleague engagement through action planning as a result of the Employee Engagement Survey including continuous improvements
** Manage a related leadership succession plan
** Conduct performance reviews of colleagues within the Department

Local Community and Networking:

To establish contact and good rapport with local authorities
Networks with peers in the region & within our industry; reviews industry trends for new and innovative service and product opportunities

Budgeting and Reporting:

** Ensure full compliance to Hotel operating controls and seek innovative ways to improve performance regularly.
** Participate in the preparation, presentation and subsequent achievement of the Hotel`s annual Budget
** Provides weekly, monthly, annual and adhoc reporting and presentations to hotel, regional, corporate and ownership stakeholders.
** Optimize the profitability levels through consistent monitoring and effective control of costs, labour, operating expenses and stock inventories throughout the Department

Meeting and Committees:

** Ensuring regular and effective communication takes place with all departemental colleagues and leaders as well as daily interaction with other departments
** Conduct/participate to daily briefings and ensure that team members know all pertinent information
** Participate in Hotel daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operational issues
** Conducting/participating to productive monthly departmental meeting to communicate pertinent departmental, hotel and company information.
** Promotes health, safety and wellbeing of our guests and co-workers by having in-depth knowledge of the Hotel`s crisis and emergency procedures; responsible for crisis management planning & execution within the Department
** Involved and active within hotel committees;
** Plays an integral role in strategic sustainability planning; ensures environmental initiatives are adhered to, and new and innovative environmental opportunities are implemented

Ethics and Policies:

Complies with Pullman Hotels & Resorts / AccorHotels policies, procedures and code of ethics; ensures Service Essentials and Brand Standards are in place and executed

Guest satisfaction:

** Ensure service and information provided to other Departments and guests within the hotel is timely, accurate, and enables property to meet or exceed Guest expectations, create Customer Loyalty and grow Market Share
** Actively involved within the Department in the strategic implementation of customer satisfaction improvement activities measured through VOG (TrustYou)

Applications will be reviewed on a rolling basis, therefore interested candidates are encouraged to apply as early as possible, preferably no later than Monday 3rd February if they wish to be considered.

Please send your resume to hrpullmantbilisi@outlook.com , indicating the position title in the subject line, otherwise applications might not be processed.

Only qualified candidates will be contacted.
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