Complaints Manager
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Ad title: Complaints Manager
Provided By: Inplaynet
Published: 23 October / Deadline: 01 December
Inplaynet is an international gambling company, that has offices in several countries throughout the Europe (Germany, Ukraine, Malta etc.). We are happy to announce an opening for the position of Complaints Manager for our newest Georgian branch office.

Selected candidates will undergo a brief training course from the company staff in order to be better prepared for the job.

Job description:

** Going through the list of complaints from customers
** Understanding the reasons and factors behind complaints and work towards solving customers` problems
** Monitoring complaints and working towards reducing their numbers
** Meeting with product development teams and relaying customer complaints related to the product
** Meeting with customer service and support executives in order to provide solutions for complaints regarding inefficient customer service
** Supervising customer support teams
** Organizing workshops and training programs to improve the efficiency of customer service
** Meeting with customers and handling their complaints directly
** Keeping an inventory of customer complaints in order to review them and improve the standards of the company.


** Excellent communication skills
** Good writing skills
** Excellent troubleshooting abilities
** Must be a quick thinker and be able to think of solutions to customer problems instantly. This is a very useful skill in a lot of practical cases
** Must be quick and alert to customer demands and complaints
** Must be creative in finding solutions for customer complaints
** Must be organized and meticulous in work
** Ability to maintain excellent customer relations
** Ability to work under stress since the job can frequently tend to be very stressful
** Must have a genuine concern for customer complaints and work with dedication towards finding solutions
** Must be highly result oriented

We offer:

** Competitive salary;
** Outstanding experience in an international environment;
** Chance to work in one of our international offices;
** Ability to grow on a career ladder;
** Flexible schedule that can be adjusted for the students.

Candidate selections will be done in 2 stages: interview and written English language test.

If all of the above sounds good to you please send us your resume on before 1 December and we will get back to you as soon as possible. Don`t forget to indicate the vacancy title (Complaints Manager) in the subject field.
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