Doppelmayr South Caucasus Connect customers, technical teams, and international operations to deliver reliable after-sales support.
Doppelmayr South Caucasus is seeking an experienced, organised, and customer-focused After Sales Service Specialist to oversee after-sales activities across Georgia, Armenia, and Azerbaijan.
The position combines customer relationship management, spare parts and service order management, inventory control, and logistics coordination. You will work closely with Doppelmayr headquarters in Austria, regional colleagues, and service partners to ensure timely and effective customer support.
The Role:
You will be the primary liaison between regional customers and Doppelmayr for after-sales matters, managing requests from initial inquiry through quotation, order fulfilment, delivery, and follow-up. You will also coordinate customs clearance, maintain inventory according to regional guidelines, and support the organisation of technical service activities.
Key Responsibilities:
Spare Parts and Service Order Management:
** Coordinate and process spare parts and service orders for customers throughout the South Caucasus.
** Prepare accurate quotations, prioritising requests according to customer urgency and agreed business priorities.
** Maintain complete records of quotations, orders, delivery commitments, and outstanding actions.
** Track orders from placement through delivery, proactively resolving issues and keeping customers informed.
Inventory Management:
** Manage spare parts inventory in accordance with stock guidelines established by regional management.
** Conduct regular inventory checks, monitor stock movements, and coordinate replenishment.
** Analyse historical consumption and demand trends to anticipate future requirements.
** Maintain appropriate stock levels to reduce shortages, excess inventory, and unnecessary costs.
Headquarters and Order Fulfilment Coordination:
** Liaise with Doppelmayr`s after-sales department in Austria to confirm availability, monitor order progress, and coordinate dispatch.
** Follow up on outstanding orders and address delays, shortages, or changes in delivery schedules.
** Provide customers with clear updates on lead times and delivery commitments.
** Work with headquarters and regional colleagues to improve order processing and fulfilment.
Logistics and Customs Clearance:
** Coordinate customs clearance for incoming goods in accordance with applicable local requirements.
** Work with logistics partners, customs representatives, and relevant authorities to facilitate timely clearance.
** Ensure invoices, packing lists, shipping documents, and other required records are accurate and complete.
** Maintain organised shipment and customs records and promptly resolve documentation discrepancies.
Customer Relationships:
** Serve as the primary contact for after-sales inquiries and build strong relationships with regional customers.
** Take ownership of customer requests and coordinate follow-up through to resolution.
** Confirm customer satisfaction after deliveries and service activities and identify additional support needs.
** Gather feedback and recommend practical improvements to the customer experience.
Service and Technical Support Coordination:
** Organise and schedule service visits in cooperation with technical teams and customers.
** Track field service orders, schedules, and outstanding actions.
** Provide customers and internal stakeholders with accurate updates on service progress.
** Coordinate with technical specialists to support timely issue resolution and minimise installation downtime.
Reporting and Performance Management:
** Prepare monthly reports on order processing, service response times, inventory levels, and customer satisfaction.
** Analyse operational data to identify trends, recurring issues, and opportunities for improvement.
** Monitor agreed after-sales performance indicators and highlight matters requiring management attention.
** Work with regional management to develop after-sales services and achieve performance targets.
Qualifications and Experience:
** Bachelor`s degree in Business Administration, Engineering, Logistics, or a related field.
** At least five years of relevant experience in after-sales service, logistics, inventory management, customs clearance, or customer support, preferably in an industrial or technical services environment.
** Strong planning, coordination, and organisational skills, with the ability to manage multiple priorities.
** Proficiency in ERP systems, CRM tools, and inventory management systems.
** Familiarity with customs clearance procedures and relevant local requirements.
** Analytical skills, including experience preparing and interpreting performance reports.
** Clear communication skills, attention to detail, and a customer-focused approach.
** Ability to work independently and collaboratively with regional and international colleagues.
Language Requirements:
** Georgian, English, and Russian: Fluency required.
** German: An advantage.
What We Offer:
** A competitive salary and benefits package.
** Professional development opportunities, including training or an internship at Doppelmayr headquarters in Austria.
** A varied role with responsibility for regional after-sales activities and customer relationships.
** An international working environment with close cooperation across Doppelmayr teams.
How to Apply:
Interested candidates are invited to submit their CV and a cover letter outlining their relevant experience and interest in the role to: vacancy.doppelmayr@gmail.com
Application deadline: 27 November 2026.
Email subject: After Sales Service Specialist.
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