GastroDigital is an international technology company providing innovative IT solutions for the restaurant and hospitality industry. We specialize in implementing and supporting Syrve POS and related technologies, helping restaurants automate operations and improve business performance.
We are looking for a Technical Support Specialist who is passionate about technology, enjoys solving technical challenges, and wants to build a career in the restaurant technology industry.
What You`ll Do:
** Provide technical support to clients via ticketing system, phone, email, chat, remote access, and onsite visits.
** Install, configure, and maintain Syrve POS software and related modules.
** Install and configure restaurant hardware, including POS terminals, fiscal devices, printers, scales, and payment terminals.
** Diagnose and resolve technical issues while meeting SLA requirements.
** Configure integrations with third-party services and external systems.
** Train clients on using Syrve modules (Front Office, Back Office, Delivery, Chain, etc.).
** Create user guides, documentation, and training materials.
** Maintain customer documentation and project information in internal systems.
** Collaborate with Sales, Project Management, Account Management, Development, and other internal teams.
** Participate in product training, certifications, and continuous professional development. ** Support technical activities during exhibitions, product demonstrations, and industry events.
Requirements:
** At least 1-2 years of experience in technical support, software implementation, or system administration.
** Native or fluent Georgian (C1-C2) is required.
** Good command of English (B2 or higher).
** Russian is considered an advantage.
** Understanding of restaurant POS systems.
** Knowledge of Windows OS, networking basics, and remote desktop tools (RDP, AnyDesk, TeamViewer, etc.).
** Strong troubleshooting and problem-solving skills.
** Customer-oriented mindset with excellent communication skills.
** Experience working with Syrve/iiko or similar restaurant management systems.
** Experience with hardware installation and configuration.
** Experience providing onsite customer support.
** Knowledge of restaurant operations and workflows.
Benefits:
** Competitive salary - Monthly salary range from 2000 to 2500 Lari (Netto amount)
** Performance-based bonus system.
** Opportunity to work with one of the leading restaurant technology solutions.
** International and dynamic working environment.
** Continuous training and professional certification.
** Career growth opportunities within a rapidly growing international company.
** Participation in exciting projects across the hospitality industry.
Contacts: Anna Koval, HR&Recruitment Consultant
Email: annako365@gmail.com
WhatsApp: + 38 050 070 6067
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