Compliance and Customer Support (English)
E-commerce payment processing company in Tbilisi is looking for hardworking and motivated employees to join a young and dynamic team.
We are pleased to announce the open position of Compliance and Customer Support (English language).
Main Functions and Duties:
** Manage emails, online chats and incoming phone calls. Assist customers through these communication channels.
** Receiving and verifying documents from customers.
** Providing customer support in the shortest time.
** Recording financial transactions.
** Establish, develop and maintain positive customer relationships.
Mandatory Skills:
** Excellent verbal and writing skills in English (additional languages are an advantage).
** High ability to maintain focus; organized and punctual.
** Time management skills.
** Ability to collect and analyze data; strong team working skills.
** Purposeful and result-oriented; ability to function under pressure.
** Patient, polite and knowledge of how to provide high-level customer support.
Requirements:
** Experience working in a similar position is a priority.
** Knowledge of office programs (CRM experience is an advantage) and general computer skills.
** Desire to learn and do the job in good faith.
** Work in shifts full-time according to the schedule; evening shift is mandatory (work in rotation).
Office Working Days / Hours:
Monday - Friday
Morning: 10:00 - 01:00
The office is located 100 meters from the metro station Tsereteli.
What We Offer:
A comfortable work environment with a friendly and motivated team, as well as a rewarding salary for suitable candidates.
The company`s activities are not related to the field of sales.
Interested candidates are kindly requested to send their CV to:
FFCVHR@gmail.com
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