Junior Operations Specialist
About Bolt
Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.
Fr om ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.
And we`re just getting started.
Why join Bolt?
** Build the future of mobility and help transform how people live and move in cities.
** Tackle challenges at scale that span technology, operations, regulation, and growth.
** Take real ownership early. Small, lean teams mean your decisions matter from day one, and you`ll learn fast alongside some of the best people in the industry.
** Join one of Europe`s leading technology companies, backed by world-class investors including Sequoia.
About the role
We`re looking for a Junior Merchant Operations Specialist who combines attention to detail, strong communication skills, and a hands-on approach to supporting partner merchants.
You`re someone who enjoys helping people, investigating technical and operational issues, and finding practical solutions. Whether you`re onboarding a new merchant, troubleshooting a platform issue, responding to a question, or coordinating with another team, you communicate clearly, check the details carefully, and follow each case through to resolution.
You`ll also use performance data and operational information to understand situations, make informed judgments, and recommend appropriate next steps. If you`re proactive, organized, eager to learn, and comfortable working in a fast-paced environment, this role could be a great fit for you.
Please note that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process.
This is a great opportunity to start your career in merchant operations while supporting partner onboarding, technical troubleshooting, ongoing communication, and day-to-day operational processes. You`ll gain practical experience working directly with partner merchants and internal teams while helping ensure a smooth and reliable experience on the Bolt Food platform.
Monthly gross salary: 1, 945 GEL
Probation period: 6 months
Hybrid work opportunity: Option to work remotely 1 day per week
Main tasks and responsibilities:
** Onboard, train, and activate new partner merchants, ensuring their information and platform setup are complete and accurate
** Provide day-to-day technical and operational support to partner merchants, investigate issues, and follow cases through to resolution
** Communicate clearly and professionally with partner merchants, responding to questions and providing guidance both verbally and in writing
** Review merchant information, platform settings, and operational details carefully to identify errors and prevent recurring issues
** Use performance data and operational information to understand problems, make informed judgments, and recommend appropriate actions
** Collaborate with internal teams to resolve complex merchant issues, coordinate invoicing-related requests, and improve operational processes
About you:
** You`re excited to build a career in merchant operations and contribute to the success of Bolt Food`s partner merchants
** You`re detail-oriented and take care to ensure that information, configurations, and completed work are accurate
** You enjoy investigating technical and operational problems and are persistent in finding practical solutions
** You communicate clearly and professionally and are comfortable supporting partner merchants through different channels
** You use data and available information to make thoughtful, evidence-based decisions rather than relying only on assumptions
** You`re fluent in written and spoken English and Georgian and are comfortable using Google Workspace or Microsoft Office, particularly Sheets (Excel), Docs (Word), and Slides (PowerPoint)
We care more about your mindset than your background. We`re looking for someone who is curious, organized, attentive to detail, enjoys solving problems, and is excited to learn. Even if you don`t tick every box, we`d still love to hear from you.
Why you`ll love it here:
** Play a direct role in shaping the future of food delivery.
** Work with some of the smartest people in the world in fast-moving, autonomous teams.
** Accelerate your professional growth with unique career opportunities.
** Take advantage of free delivery in the Bolt Food application.
** Enjoy fresh fruits in the office.
** Take care of your physical and mental health with our wellness perks.
** Enjoy various team events to get to know your colleagues.
** Some perks may differ depending on your location and role.
At Bolt, using AI daily is a baseline expectation for everyone. If there`s a faster, smarter way to do your work, we expect you to find it. You`re still responsible for the output, so the standard stays high when using AI tools.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don`t tick every box, please consider applying!
Everyone is welcome
Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace wh ere all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.
We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.
Apply and join us: https://bolt.eu/en/careers/positions/4404d816-eb14-46ce-ba89-196e2667574a/?utm_source=yqJ3PprDAW
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