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Ad title:
Customer Support Specialist
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100doc.ge
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Published: 23 September
/ Deadline: 23 October
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Position: Customer Support Specialist (WhatsApp & email, Russian/English), remote, part-time or full-time
Company: 100doc.ge — online insurance aggregator in Georgia, official agent of IRAO (Vienna Insurance Group). Since 2024 we have issued over 70, 000 policies; our main product is the mandatory entry insurance for foreign visitors under Resolution No. 602: https://tourist.100doc.ge/en
What you will do:
** Answer customer questions in WhatsApp and by email in Russian and English: policy dates, passport data, payment status, eSIM activation.
** Help travellers who are already at the border or in the arrivals hall: fast, calm, precise.
** Check that the policy data matches the passport before the policy is issued; escalate unusual cases to the manager.
** Keep the customer history in the admin panel up to date.
What we expect:
** Written Russian and English at a level where a stranger in a queue understands you from the first message; Georgian is a plus.
** Attention to detail with names, dates and passport numbers.
** Reliability in shifts, including evenings and weekends by agreement; the border does not close at 18:00.
** Any experience in support, tourism, insurance or a call centre is a plus, not a requirement — we teach the product.
What we offer:
** Remote work from anywhere in Georgia; shift schedule agreed in advance.
** Salary: by agreement, discussed at the interview; paid training.
** A small team, direct contact with the founder, real customers every day.
How to apply: send a short letter and your CV to 404@100doc.ge with the subject "Support specialist". Two or three sentences in English and in Russian about yourself are enough; we reply to everyone within three working days.
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