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Ad title:
Sales Team Leader
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| Provided By:
Bloomex
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Published: 27 August
/ Deadline: 27 September
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Location: On-site
Department: Sales
Employment Type: Full-time
Working Hours:
** Monday-Friday: 5:00 PM-1:00 AM
** Saturday: 5:00 PM-10:00 PM
** Sunday: Day off
About the Role
We are looking for an experienced and motivated Sales Team Leader to lead and support our Sales Team.
The ideal candidate is a strong communicator who knows how to motivate a team, monitor performance, coach agents, and ensure daily sales targets and KPIs are achieved.
Key Responsibilities:
** Lead and support a team of Sales Agents on a daily basis.
** Monitor individual and team performance against sales targets and KPIs.
** Coach agents to improve conversion rates, sales performance, call quality, and customer service.
** Monitor inbound and outbound call activity and ensure agents meet required activity targets.
** Ensure abandoned cart and occasion leads are properly followed up.
** Review sales results and identify opportunities for improvement.
** Provide regular feedback and coaching to underperforming agents.
** Support agents with difficult customers, escalations, and sales-related issues.
** Monitor adherence to sales processes, procedures, and company policies.
** Work closely with the Head of Sales to implement strategies and improve department performance.
** Identify operational or system issues affecting the sales team and escalate them when necessary.
** Assist with onboarding and training new Sales Agents.
** Monitor attendance, schedule adherence, and daily productivity.
** Support QA and performance-review processes.
** Prepare and communicate daily and weekly performance updates.
** Maintain a positive, accountable, and results-driven team environment.
Requirements:
** Previous experience as a Team Leader, Supervisor, Senior Sales Agent, or similar role.
** Strong sales and customer service experience.
** Experience working with sales KPIs and performance targets.
** Strong communication, coaching, and leadership skills.
** Ability to motivate and manage a team.
** Comfortable working with sales reports and performance data.
** Strong problem-solving and decision-making skills.
** Ability to work under pressure and manage multiple priorities.
** Good English communication skills.
** Experience with CRM, dialer, chat, or e-commerce systems is an advantage.
** Previous experience in e-commerce, retail, or call-center sales is a plus.
What We`re Looking For
We are looking for someone who is hands-on, sales-driven, organized, and confident in leading a team.
This is not a role focused only on monitoring numbers. The Team Leader will be actively involved in coaching agents, solving problems, improving performance, and helping the team achieve its sales goals.
Send your CV to: hr@bloomex.ca
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