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Ad title:
GME Sales Coordinator
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| Provided By:
Hilton Batumi Hotel
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Published: 18 August
/ Deadline: 18 September
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Think. Create. Grow — With Us
Position: Groups, Meetings & Events (GME) Sales Coordinator
Department: Commercial
Location: Batumi, Georgia
Reports to: Groups, Meetings & Events (GME) Manager
Salary Range: Competitive, based on candidate experience
Why You`ll Love Working at Hilton Batumi:
** Mission & impact: We`re in a business of people serving people and are fiercely committed to creating the world`s best work environment.
** Growth & learning: We invest in your growth with personalized career paths, mentorship programs, and continuous learning opportunities through Hilton University - offering world-class online courses from respected colleges, complete with certifications
** Flexibility that works: At Hilton, we always take our team`s needs and requests into consideration - only a supportive environment where flexibility is part of our culture.
** Wellbeing: We care about your well-being with comprehensive medical insurance at top hospitals, regional mental health support, parental benefits, and more - because a healthy team is a thriving team.
** Inclusive culture: We are diverse by nature and inclusive by choice, and believe that any and every team member can make a difference. See the video
** Recognition: Hilton Batumi hosts a variety of events and award programs designed to thank and reward our team members, monthly, quarterly and yearly basis.
** Travel & Stay - As a Team Member, you`ll join GO Hilton, which provides reduced hotel room rates in Hilton hotels worldwide.
** Exclusive Discounts: Enjoy discounts on products and services offered by Hilton and its global partners.
** Food, Beverage & Wellness: Receive 50% discounts at our restaurants, bars, and eforea Spa at Hilton Batumi.
Be Part of an Award-Winning Team That Shines in Hospitality:
** Award-Winning Culture: Hilton is certified as a Great Place to Work.
** Shared Purpose: "To fill the earth with the light and warmth of hospitality" unites us to create remarkable experiences.
** Team at the Heart: Our amazing Team Members are central to everything we do.
The role: GME Sales Coordinator
A GME Sales Coordinator is responsible for the accurate and timely coordination of group and contracted business, supporting the Sales team, maintaining group reservations and related systems, and ensuring a high level of customer satisfaction. The role works closely with Sales, Finance, Front Office, and other hotel departments to ensure smooth group operations and business objectives.
The GME Sales Coordinator will:
** Handle the processing of contracted group business accurately and within required timelines, informing clients of any unforeseen delays or issues.
** Initiate and maintain group reservations, including rooming lists, group blocks, reservation revisions, and related documentation.
** Maintain accurate and up-to-date group and event information in relevant systems, including Delphi, OnQ R&I, and Opera PMS.
** Prepare, maintain, and distribute group-related documents, contracts, correspondence, room lists, schedules, and other required documentation.
** Respond to customer enquiries and complaints promptly and professionally and provide after-sales support when required.
** Support overall customer satisfaction by responding to emails and handling customer requests by phone.
** Prepare and maintain relevant GM&E reports, including GRC and other sales-related reports, in support of weekly Sales meetings.
** Process open PMs, review group financial information, and submit required documentation to Finance and Front Office within hotel guidelines.
** Monitor group deposits and ensure actions are taken in accordance with contract terms and conditions.
** Collaborate effectively with Sales, Finance, Front Office, and other hotel departments to ensure smooth group operations and an exceptional Guest experience.
** Participate in GTMS surveys and support the achievement of the hotel`s GTMS and SALT targets.
** Attend departmental, group, and other business meetings and support the Sales team with required operational activities.
** Participate in essential sales training and maintain a strong understanding of the company`s services and products.
** Perform other duties and responsibilities as assigned by management or the direct manager
** Responsible for initiating the preparation of proposals and/or contracts to advise prospective customers of hotel guest rooms, meeting space and/or banquet date, space and rate availability.
** Responsible for initiating reservations for group attendees, preparing rooming lists, revising existing reservations, building group blocks in the systems according to the procedures.
** Conducting site inspections with potential customers, visiting guest rooms, meeting space and banquet facilities, as well as other hotel facilities.
The Skills That Will Help You Succeed:
Experience & Skills:
** Previous experience in Sales Coordination, Groups & Events, Reservations, or a similar hospitality role is preferred.
** Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines.
** Experience with group reservations, rooming lists, group blocks, contracts, and related documentation.
** Knowledge of hotel systems such as Delphi, OnQ R&I, and Opera PMS is advantageous.
** Good understanding of group financial processes, including deposits, open PMs, and coordination with Finance and Front Office.
** Strong communication, customer-service, and interpersonal skills.
** Ability to respond to customer enquiries and complaints promptly and professionally.
** Strong teamwork skills and the ability to build effective relationships with internal and external customers.
** Positive, proactive, flexible, and customer-focused attitude.
** Ability to work under pressure and manage tasks accurately within required timelines.
** Fluent in English with excellent written and verbal communication skills.
** Passion for hospitality, sales, and delivering exceptional Guest experiences.
** Ability to participate effectively in meetings, training, GTMS initiatives, and other hotel programs.
** Ability to handle stressful situations in a professional manner.
EVERY JOB MAKES THE STAY:
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there`s an extraordinary person working to make each Stay magical. That`s why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
In case of interest, please send the CV directly on the following email: BUSBT_Batumi_Career@hilton.com; Please also indicate the name of the position you are applying for, otherwise, your CV will not be considered.
Hilton Batumi Wishes You Success!
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