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Ad title:
Dispatch Coordinator/Call Taker
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| Provided By:
Beyond Books
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Published: 12 August
/ Deadline: 12 September
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Dispatch Coordinator/Call Taker
About Us:
We specialize in mobile home services, providing reliable maintenance and repair solutions directly at our clients` homes. Our mission is to deliver exceptional customer service, efficient scheduling, and high-quality workmanship. As our company continues to grow, we`re looking for a motivated Dispatch Coordinator to help keep our daily operations running smoothly.
Job Description:
We are seeking an organized and customer-focused Dispatch Coordinator to serve as the primary point of contact between our clients and field technicians. In this role, you will coordinate schedules, manage appointments, and ensure our mobile service teams are dispatched efficiently while delivering an outstanding customer experience.
Key Responsibilities:
** Schedule, modify, and confirm customer appointments.
** Coordinate and dispatch technicians to service locations efficiently.
** Respond to customer inquiries and provide accurate information about our services.
** Resolve customer concerns professionally and promptly.
** Manage daily schedules using CRM and scheduling software.
** Communicate effectively with technicians and office staff throughout the day.
** Maintain accurate records of appointments, customer interactions, and service updates.
** Follow up with customers to ensure customer satisfaction and gather feedback when needed.
Requirements:
** Previous experience in dispatching, customer service, scheduling, or a similar coordination role.
** Excellent verbal and written communication skills.
** Strong organizational and multitasking abilities.
** Proficiency with Microsoft Office and CRM or scheduling software.
** Professional attitude with a strong commitment to customer satisfaction.
** Ability to work efficiently in a fast-paced environment.
Preferred Qualifications:
** Experience in the locksmith, garage door, or home service industries.
** Familiarity with local roads and geography to optimize technician routing.
Employment Type: Full-time | Permanent
Compensation & Benefits:
** Work Schedule: 5 days per week
** Base Salary: $550-$700 per month
** Excellent opportunities for professional growth and career advancement.
** Supportive team environment with ongoing training and development.
If you`re organized, enjoy helping customers, and thrive in a fast-paced environment, we`d love to hear from you. Apply today and become part of our growing team!
To Apply, Please send your CV: beyondbookingsge@gmail.com
Good luck!
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