About the Roles:
G SNAIL is an emerging food brand introducing a new culinary standard built on quality, sustainability, and innovation. We are looking for an energetic, organized, and creative Service Team
Service Supervisor - Waiter/Waitress
1. Waiter / Waitress
Location: Tbilisi, Georgia
Employment Type: Full-Time
Reports to: General Manager
We are currently looking for a competent Service Supervisor and Waiter/Waitress to provide outstanding service, ensure efficient service flow, and create a memorable dining experience for every guest.
Key responsibilities of the Waiter/Waitress include, but are not limited to:
** Providing friendly, professional, and attentive service to guests at all times;
** Taking food and beverage orders accurately and delivering them in line with service standards;
** Demonstrating strong knowledge of menu items and making recommendations when appropriate;
** Handling guest inquiries, requests, and complaints efficiently and professionally;
** Preparing service areas, including table setup, cleanliness, and presentation;
** Ensuring timely and accurate service of food and beverages;
** Operating POS systems and ensuring accurate billing and cash handling procedures;
** Maintaining cleanliness of tables, service areas, and equipment;
** Supporting opening and closing duties as required;
** Working collaboratively with kitchen and service teams to ensure smooth operations;
** Minimizing waste and ensuring proper use of equipment and supplies;
** Ensuring compliance with hygiene, safety, and brand standards;
Qualifications:
** Previous experience as a Waiter/Waitress in the hospitality industry;
** Strong knowledge of food and beverage service standards;
** Excellent communication and interpersonal skills;
** Ability to provide outstanding guest service and handle requests professionally;
** Ability to work in a fast-paced environment and manage multiple tasks;
** Good organizational and multitasking skills;
** Basic knowledge of POS systems and cash handling procedures;
** Team-oriented with a positive and proactive attitude;
** Good command of the English language;
Key responsibilities of the Service Supervisor include, but are not limited to:
** Supervise the daily service operations within the Food & Beverage Department;
** Monitor employees` performance and ensure compliance with service standards;
** Coordinate service team work schedules, manage the team, and execute daily operations;
** Ensure a high level of service for guests and manage customer feedback;
** Monitor inventory, stock levels, and losses;
** Support the sales process;
** Ensure the restaurant area is fully prepared to welcome guests;
** Monitor reservations, orders, and payment processes in the system;
** Identify technical issues and communicate them to the relevant department;
** Work closely with the General Manager and other departments;
** Periodically update service standards in coordination with management and provide staff training;
** Control the budget target and monitor daily revenue.
Qualifications & Requirements:
** At least 1-2 years of experience working as a Supervisor or Senior Waiter;
** Fluent command of the English language; any additional language will be considered as a plus
** In-depth knowledge of service standards within the HoReCa sector;
** Strong team management and employee motivation skills;
** Excellent communication skills with guests and the ability to resolve issues quickly and effectively;
** A strong sense of responsibility and excellent organizational skills;
** Flexibility regarding working hours and schedules;
** Experience working with POS/cash register and service management systems (preferred).
Please send your CV to maria@gsnail.ge and Please indicate the position you are applying for in the subject line of the email.
Good luck!
|
All Jobs
All Ads by this Client
Printer Friendly
Share on facebook