Customer Support Representative
Solvero Group is a holding company that unites several businesses within one group and supports them through centralized HR, Legal, IT, and Finance services.
Our newest strategic initiative is the launch of a new iGaming brand. As part of this project, we are looking for a Customer Support Representative who will play a key role in shaping the customer experience and contributing to the brand`s successful development from the ground up.
What You`ll Do:
** Respond to customer inquiries via live chat and email regarding account-related issues, payments, games, bonuses, and platform navigation.
** Provide clear explanations on betting odds, bet settlement processes, and the calculation of winnings.
** Support customers with deposit, withdrawal, and other payment-related matters.
** Ensure compliance with regulatory requirements, including age verification, responsible gambling limits, and applicable local gambling laws.
** Maintain accurate records of customer interactions in the CRM system.
** Deliver high-quality service aligned with company standards and customer satisfaction goals.
Requirements:
** Minimum 6 months of experience in customer support (experience in iGaming is a strong advantage).
** English proficiency at B2 level or higher.
** Strong understanding of customer service principles, practices, and procedures.
** Basic knowledge of sales techniques and upselling methods is a plus.
** Ability to handle sensitive information with strict confidentiality.
** Strong communication skills and a customer-oriented mindset.
** Ability to work in a fast-paced environment and manage multiple tasks effectively.
Working Conditions & Benefits:
** On-site mode.
** Rotating shifts, including day, midday and night shifts.
** Health insurance coverage.
https://solverogroup.careers-page.com/jobs/e079412e-168e-473a-a45e-6cdb9b6d1456?src=jobs.ge
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