The House Hotel Kakheti is pleased to announce an opening for the position of Outlet Supervisor.
ABOUT KERTEN HOSPITALITY:
Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group`s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4, 500 keys planned across our international development pipeline.
Our Impact Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way.
ABOUT THE PROPERTY:
The House Hotel Kakheti aims to be Georgia`s leading destination, seamlessly blending Georgian wine culture, contemporary art, and authentic hospitality. Set within the region`s scenic natural beauty, the property is a 94-room luxury destination resort surrounded by expansive vineyards, landscaped gardens, and forest territory.
The resort features a Georgian Grill Restaurant, multiple barbecue areas, bonfire and designated picnic spaces. Leisure and wellness facilities include an outdoor swimming pool with pool bar, a spa with indoor pool and sauna, a fully equipped gym, tennis and padel courts, and an outdoor Kids Club.
Business and events infrastructure include the Ouspace business area, conference and meeting facilities, and the Kvareli Pavilion, a dedicated large-scale event venue accommodating up to 700 guests. The estate is further enhanced by vineyard areas, hiking and horse-riding trails, recreation zones, parking for up to 100 cars, bicycle and golf cart parking, and on-site staff accommodation.
Location: Conveniently located in Kakheti, the property is 40 km from Telavi, 130 km from Tbilisi International Airport, and approximately 140 km from Tbilisi city centre, offering accessibility while remaining immersed in nature.
ABOUT THE ROLE:
KEY RESPONSIBILITIES:
** Supervise daily operations of the outlet, ensuring smooth service and high standards of quality.
** Lead, train, and motivate outlet staff to deliver excellent guest experiences.
** Monitor service standards, guest satisfaction, and operational efficiency.
** Assist in planning staff schedules, task allocation, and workflow management.
** Handle guest inquiries, requests, and complaints professionally and promptly.
** Maintain cleanliness, organization, and proper functioning of the outlet and equipment.
** Monitor inventory, assist with ordering, and manage stock control.
** Support management in implementing promotions, specials, and service improvements.
EXPERIENCE & SKILLS:
** Previous experience in food and beverage supervision or a similar role.
** Knowledge of service standards, outlet operations, and beverage/food handling.
** Strong leadership and team management skills.
** Excellent communication, interpersonal, and problem-solving skills.
** Ability to work in a fast-paced environment and handle guest concerns professionally.
** Detail-oriented, organized, and reliable.
** Fluent in English; Georgian is an advantage.
JOINING OUR TEAM MEANS:
** Competitive Compensation: A rewarding package tailored to your experience.
** Career Growth: Opportunities for advancement within our dynamic organisation.
** Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.
** Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.
Interested candidates are welcome to send CVs on the following email address: vboisa@kertenhospitality.com and specify the position title in the subject line.
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