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Ad title:
Front Office Manager
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| Provided By:
Holiday Inn Telavi
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Published: 17 April
/ Deadline: 17 May
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Holiday Inn Telavi is pleased to announce an opening for the position of Front Office Manager.
Position Summary:
The Front Office Manager is responsible for overseeing the daily operations of the Front Office department, ensuring exceptional guest service standards and effective team management. This role requires maintaining international brand standards and continuously enhancing the overall guest experience.
Key Responsibilities:
** Manage day-to-day Front Office operations (Reception, Guest Relations)
** Ensure implementation and compliance with Holiday Inn / IHG brand standards
** Maintain high levels of guest satisfaction and handle guest feedback
** Recruit, train, and develop Front Office team members
** Prepare and manage staff schedules efficiently
** Oversee Opera PMS operations (check-in/check-out, reservations, billing)
** Handle guest issues and complaints in a timely and professional manner
** Coordinate with other departments (Housekeeping, F&B, Sales)
** Monitor and improve financial performance (revenue, upselling, occupancy)
Qualifications & Requirements:
** Bachelor`s degree in Hospitality, Business Administration, or a related field
** Minimum 1-3 years of experience in Front Office operations
** At least 1 year of managerial experience
** Experience working with international hotel brand standards (IHG experience is a plus)
** Proficiency in Opera PMS (mandatory)
** Fluent in English; additional languages are an advantage
** Strong leadership and communication skills
** Excellent problem-solving and decision-making abilities
** High sense of responsibility and attention to detail
We Offer:
** Opportunity to work in an international brand environment
** Professional growth and development opportunities
** Competitive salary package
** Friendly and professional working environment
** Opportunity for career advancement within the company
** Access to training programs and international brand standards
** Employee recognition and reward programs
** Supportive and team-oriented culture
** Opportunity to gain international hospitality experience
If you are interested, please send your resume to the following email address: administration@hi-telavi.com
Please indicate the position title: Front Office Manager
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