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Ad title:
Front of House Manager
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Episode Hotels
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Published: 19 March
/ Deadline: 19 April
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At EPISODE Hotels we are building a revolution in hospitality which combines design and technology. Our guests will be able to perform almost all the operations with the help of technological solutions that are gradually being implemented at EPISODE. We see technological innovations as a solution for upscaling convenience and comfort and are looking for people who will be able to genuinely share our vision.
We are looking for a proactive and service-driven front of house manager to oversee day-to-day operations, including reception, bar, and restaurant areas. This role is critical in ensuring smooth team operations, excellent guest service, and alignment with brand standards. You will lead a team, support departmental training, and collaborate with hotel leadership to deliver an exceptional hospitality experience.
Key Responsibilities:
** Oversee service quality and guest experience in front of the house
** Maintain high standards of food and beverage quality and service
** Handle guest complaints or issues professionally and promptly
** Supervise daily operations of reception
** Ensure compliance with hotel policies, hygiene, and safety standards
** Manage staff schedules and shifts for the team
** Train, mentor, and evaluate team members to ensure consistent service standards
** Coordinate with other departments (Housekeeping, Maintenance, etc.) for smooth operations
** Monitor departmental expenses and contribute to improving profitability
** Support hotel management in implementing new procedures and service improvements
** Monitor guest reviews and feedback and take necessary action to address issues
Qualifications & Skills:
** Experience in front office operations (minimum 2 years in a supervisory role)
** Strong leadership, communication, and organizational skills
** In-depth knowledge of hospitality service standards and guest satisfaction practices
** Proficiency in hotel management systems is a plus
** Fluent in English
** Positive, team-oriented, and adaptable mindset
What We Offer:
** Competitive salary package
** 2 hybrid day per month
** Daily meal & health insurance
** Discount on all hotel services
** Supportive and dynamic work environment
** Real opportunities for career growth within the hotel
** Continuous training and development program
Apply Now: Send your CV to career@episodehotels.com. Please include "Front of House Maneger" in the subject line.
Learn more about us: http://www.episodehotels.com/
Only shortlisted candidates will be contacted. By applying, you consent to the processing of your personal data in accordance with the Georgian Law on Personal Data Protection. Your CV may be considered for future openings and stored for up to one year.
By applying, you consent to the processing of your personal data by LLC "Episode Hotels" in accordance with the Law of Georgia on Personal Data Protection. Your CV may also be considered for future openings and kept on file for up to 1 year.
Good luck - we look forward to hearing from you!
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