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Ad title:
Guest Operations Manager
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Hilton Garden Inn Tbilisi Riverview
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Published: 05 March
/ Deadline: 05 April
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The future of Hospitality is bright at Hilton! Join one of the best work places all over the world and enjoy Hilton`s competitive benefits, our Travel Discount Program and much more!
Are you interested to join a brighthearted team of Hilton Garden Inn Tbilisi Riverview and fill the earth with the light and warmth of hospitality?
We are looking for a new Guest Operations Manager to join the Hotel Management Team.
Overall Guest Operations:
** Oversee all Front Office (incl. Night), F&B Service, Housekeeping, Engineering, and Security operations on property
** Monitor Guest Feedback (SALT; Social Reviews) and initiate corrective actions immediately if necessary
** Be accountable for all guest operations systems and supplies inventory
** Ensure compliance with brand standards to achieve consistently high-quality guest service during all guest operations shifts.
** Ensure that all guest operations labour costs are flexed according to levels of demand / activity, and that effective cost controls are in place
** Assign and instruct Guest Service FO, F&B Service, and Housekeeping Team Leaders (all shifts) in the details of work, delegating managerial tasks to Team Leaders where appropriate
** Observe performance of Team Leaders and Supervisors, give regular one-to-one feedback to all Team Leaders and Supervisors in your team and encourage development
Front Office:
** Ensure team are trained on how to enrol Hilton Honors members, and motivated to meet the enrolment target
** Ensure the front desk provides a friendly and brand-unique welcome and farewell to guests
** Oversee the implementation of processes, systems and guest service delivery on front office
F&B:
** Ensure the delivery of a brighthearted and superior F&B service which represents the brand
** Work in conjunction with Head Chef in menu planning and ensuring the team knowledge of culinary offerings is up to scratch and that they are equipped to increase sales in F&B
** Ensure that menu, bar and garden market pricing is market led, relevant and engineered to deliver optimal profit (seek prior input of Kitchen Operations & F&B teams)
** Put time and energy into F&B areas that add value to the guest experience and profitability of the business.
Housekeeping:
** Ensure Clean Stay is implemented throughout the hotel in compliance with brand standards and Hilton policy, and in conjunction with the Engineering, Safety and Security Manager
** Perform spot checks on rooms and areas of the hotel on a daily basis to ensure tip top cleanliness
** Analyse together with your HSK Team Leader SALT scores of HSK and work on continuously improving your scores (in particular room cleanliness).
** Oversee the management of the pool
** Implement effective laundry processes to be followed by housekeeping team members who are responsible for laundry
Interested candidates are welcome to send CVs on the following email address: karoly.lakatos@hilton.com
Good Luck!
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