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Ad title:
Support Operations Engineer – Managed Services
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Exxeta
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Published: 12 January
/ Deadline: 12 February
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At Exxeta we challenge the traditional concept of consulting and tech. Over 1, 200 colleagues at 18 various locations across Europe work together every day to create digital solutions, change markets and transform mindsets - driven by our passion for technology, our team spirit and the drive to create real impact. In other words: High-tech with a heartbeat.
We want you to become part of our growing Heartbeat Team in our Managed Service Hub in Georgia and help make the world more digital and better together. Join us in creating a fresh, modern IT service experience for us and our clients.
A Managed Service Hub is a dedicated team providing 24/7, 2nd level support (no first level, no call center) for client infrastructures based on AWS or Microsoft Azure. We work on-site in Tbilisi in shifts to ensure 24/7 availability. As we are currently building our first Managed Service Hub, you will have the opportunity to actively shape this new endeavor from the very beginning.
As a Support Operations Engineer, you take care of the operation of customer applications in 2nd level support, including SQL databases, applications, storage, backup/restore, cloud, container and virtualization services. Even if some terms are unfamiliar, we will help you grow in an innovative and future-oriented environment.
What awaits you:
** Operation and support of customer applications in 2nd level support
** Monitoring, incident management and operational problem management
** First point of contact for incidents and symptom reports
** Responsibility for resolving and documenting incidents via ITSM tools (e.g. ServiceNow)
** Active contribution to team knowledge and the evolution of managed services
** Work in a 3-shift system (early, late, night) with attractive compensation
Your responsibilities:
** Analyze and solve incidents using tools such as Grafana, Prometheus, Kibana, Dynatrace and AWS monitoring
** Create and analyze problem tickets, including code analysis where possible (Java, Spring)
** Work with SQL queries, views and functions, including optimization
** Work with AWS resources
** Perform changes on Kubernetes clusters (restarts, rollbacks, secrets, configurations)
** Adjust and implement monitoring
** Extend documentation and run CI/CD pipelines.
What we expect from you:
** Personal background: We need active problem solvers who fall in love with our client`s IT & cloud environments. You may have a qualification as an application administrator or site reliability engineer, IT system administrator, or a comparable qualification. You may have initial professional experience as a helpdesk employee. If this is your first job in general or within IT - we need your enthusiasm and love for IT.
** Expertise: You convince with your good knowledge of general IT problem solving, SQL, Windows, Linux and the handling of ServiceNow as well as knowledge of IaC, containers, application administration and management and backup administration.
** IT Service Management: You have initial experience in IT service management.
** Ticketing: Ticket processing concerning quality, quantity, and SLA adherence.
** IT processes: Knowledge of IT processes and standard service management systems (ticket system: ServiceNow, Jira)
** Mindset: You are solution and service-oriented, reliable, responsible for actions and enjoy teamwork.
** Let`s talk: You are proficient in written and spoken English - excellent (and possibly German)? So, you`ll fit right in at Exxeta!
** Skills we are looking for: Git, GitHub, Jira, Confluence, Java (Spring), SQL, Kubernetes, Docker, ServiceNow, Monitoring tools (Grafana, Prometheus, Kibana, Dynatrace, CloudWatch)
Why Exxeta:
** Attractive compensation package including shift bonuses.
** Excellent development opportunities in the Managed Services division of Exxeta.
** Take on challenging tasks in in-house development and develop your skills further through continuous training, conference participation, workshops, mentoring, German lessons and internal knowledge exchange.
** Enjoy a professional environment within a relaxed, friendly corporate culture
** Stay healthy - our company provides 100% corporate health insurance and covers 50% of Fitpass membership.
** Referral rewards and corporate discounts
** Special leaves, summer/employee parties, and social projects
** Public transportation subscription and modern hardware, mobile phones and laptops for work and personal use
We are a home for tech lovers and doers. Origin, age, preferences - none of that matters to us.
Think you don`t meet all the requirements 100%? That shouldn`t stop you, because we`re looking for people, not checkboxes. Even if you can`t tick every box, we`d still love to receive your application. Diversity and different perspectives enrich our team - because diversity makes us better.
We want to get to know you and find out what you can bring to the team - Apply here
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