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Ad title:
Food & Drinks Director
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Hilton Batumi Hotel
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Published: 09 January
/ Deadline: 09 February
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As a Director of Food & Beverage, you will be responsible for managing the operations of all Food and Beverage outlets to deliver a sincerely elegant service to all our Guests at the Hilton Batumi.
The ideal candidate will display a passion for service, with a proven track of successfully managing complex operations, ideally within the Georgian market.
Overseeing the Food and Beverage, and Meeting and Events Operations teams, you will be responsible for the expert delivery of world-class Food and Beverage operations while driving your team to deliver an unforgettable experience to our Guests.
A World Of Rewards
** Competitive Salary
** Grow your Career - We invest in your growth with personalized career paths, mentorship programs, and continuous learning opportunities through Hilton University — offering world-class online courses from respected colleges, complete with certifications
** Personal Development programmes designed to support you at every step of your career
** A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing (https://cr.hilton.com)
** Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
** Modern and inclusive Team Member`s areas
** Free and healthy meals when on duty
** Flexibility that works: At Hilton, we always take our team`s needs and requests into consideration - only a supportive environment where flexibility is part of our culture.
** Inclusive culture: We are diverse by nature and inclusive by choice, and believe that any and every team member can make a difference. See the video
Job Overview
The Director of Food and Beverage is responsible for the successful management and commercial performance of all FCB operations in the hotel. This is a key role in the hotel leadership team.
** Are you passionate about operating market-leading restaurants and bars?
** Do you know what it takes to inspire your team to create exceptional customer experiences every time?
** Do you think breakfast is an important start to the day?
** As a leader, are you supportive and inclusive?
If so, the Director of Food and Beverage role is tailor-made for you!
Key Responsibilities
As Director of Food and Beverage, your key responsibilities will be:
1. Commercial Performance
** Develop the FCB Operations business plan, considering market strategy, financial targets and business volumes, as well as customer and team member experience.
** Partner with the Commercial team to develop and execute powerful FCB sales, marketing and social media plans.
** Manage FCB key partnerships to develop and maintain successful stakeholder relations.
** Manage the FCB venue operations and FCB marketing budget and forecast to support achievement of the hotel`s commercial goals.
** Review departmental results - including sales, costs, profit margins, covers, guest satisfaction - and take action with the FCB management team to improve performance.
2. Excellent Food s Drinks
** Partner with the Culinary team to create attractive FCB concepts, menus, products and promotions that drive revenue and profit.
** Deliver high-quality, well-presented food and beverage to meet guests` needs - and social media feeds!
** Champion Hilton`s sustainability goals through local sourcing, use of seasonal produce and minimizing food waste.
3. Exceptional Guest Experiences
** Deliver exceptional guest experiences by maintaining consistently high service standards and product knowledge throughout the FCB team.
** Make sure that food allergies and dietary requirements are treated with absolute seriousness.
** Review and act on guest feedback, taking prompt action to resolve guest complaints and improve guest loyalty.
** Enhance the hotel`s image through online reputation management for FCB, driving positive reviews on key platforms and websites.
4. Great Working Environment
** Lead, develop and inspire the FCB Operations team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals.
** Practice great people management, from recruitment to training to succession planning and recognition.
** Develop an efficient FCB Operations workforce plan to identify current and future needs based on forecast business volumes, budgets and HR guidelines.
** Communicate well and often, building great relationships with key stakeholders.
5. Day-To-Day Essentials
** Make sure FCB operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected.
** Work with the Purchasing team to select suppliers and create efficient purchasing processes.
** Keep up to date with what`s happening in FCB - current and future trends, markets, ingredients, competitors and suppliers - to drive innovation.
Who Are We Looking For?
We`re looking for an inspirational leader who is passionate about food and beverage, with experience in a similar role and an internationally recognized degree or diploma. Experience of similar capacity in an international Hotel FCB operation or independent restaurant and bar group is a requirement.
To be successful in this position you will have:
** Passion for Hotels and a sound track record in managing or being involved complex environments and top rated hotels or venues - ideally within the Georgian market.
** Proven experience managing top-end, world class Restaurants and/or Bars with experience of managing multiple outlets.
** Experience in delivering a world class Banqueting operation.
** Visibility and presence in all outlets, with the ability to lead from the front.
** Creativity and commercial acumen.
** Experience in managing relationships dealing with suppliers and partners.
** Commercial focus, with a demonstrated ability to deliver exceptional business performance and results.
** Inspirational leadership and people management skills, experienced in leading, developing and motivating a large team and working effectively with other departments.
** Excellent verbal and written communication- Georgian s English, deliver a compelling message for the right audience, from team briefings to commercial action skills to business presentations to representing the hotel publicly.
** Guest focus, maintaining the highest standards of service and quality to create memorable guest experiences.
** Effective relationship management skills to build good working relationships with key stakeholders, internally and externally, including suppliers, local media and influencers.
** Creativity, strategic thinking and problem-solving skills, able to work effectively in a fast- paced environment while remaining calm and focused under pressure.
You will be also a social media expert, and comfortable using FCB systems and MS Office.
Every Job Makes The Stay
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there`s an extraordinary person working to make each Stay magical. That`s why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
In case of interest, please send the CV directly on the following email: BUSBT_Batumi_Career@hilton.com; Please also indicate the name of the position you are applying for, otherwise, your CV will not be considered.
Hilton Batumi Wishes You Success!
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