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Ad title:
Ticketing Agent
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OneClick Airways
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Published: 11 December
/ Deadline: 11 January
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OneClick Airways is a new and ambitious airline based in Tbilisi, Georgia, and is dedicated to elevating air travel by prioritizing security, comfort, and customer care. We are building a culture where innovation meets hospitality. By joining us at the startup stage, you have an opportunity to participate in the challenge of building a new, exciting, low-cost carrier.
Join a company built on clear values that guide everything we do:
** Safety: We never compromise safety — it`s our highest priority in every decision we make.
** People: We care deeply about our people — both our dedicated team and our valued passengers.
** Profit: We continuously strive for growth, efficiency, and continuous improvement.
Are you ready to take your first step into the dynamic world of aviation?
Our company is seeking motivated and detail-oriented individuals to join our team as Ticketing Agents.
Purpose: To provide accurate, timely, and customer-focused ticketing services to passengers, travel agents, and corporate clients. The Ticketing Agent ensures proper issuance, reissuance, refunds, and reservation handling while maintaining high service standards and compliance with airline policies.
Duties and Responsibilities:
** Assist customers with flight bookings, fare inquiries, schedule information, and reservation changes.
** Issue, reissue, and void tickets in accordance with fare rules, airline policies, and GDS system requirements.
** Process refunds, calculate fare differences, penalties, and other charges accurately.
** Manage booking queues to ensure ticket deadlines and schedule changes are handled on time.
** Provide support to travel agencies and corporate clients regarding ticketing procedures, fare rules, and booking updates.
** Verify passenger documentation requirements, including visas, passports, and travel restrictions.
** Maintain accurate records of issued tickets, transactions, and daily sales reports as required.
** Deliver excellent customer service by responding to inquiries promptly and courteously.
** Ensure full compliance with airline standards, security protocols, and data-protection procedures.
Requirements:
** University degree or relevant vocational education is an advantage.
** Proven experience in ticketing, reservations, or customer service within the travel or aviation industry is preferred.
** Strong communication skills in Georgian and English; knowledge of additional languages is a plus.
** Customer-oriented mindset with strong problem-solving abilities.
What We Offer:
** Attractive Compensation Package
** Health insurance package provided
** Supportive Work Environment with a focus on growth and teamwork
How to Apply
If you are passionate about aviation and enjoy delivering accurate, customer-focused ticketing support, we would be pleased to hear from you.
Apply now and take the first step towards an exciting career!
Interested candidates who meet all of the above required skills and experience should send their English CV to: Career@oneclickairways.com.
Indicate the position title in the subject.
Join us on this exciting adventure!
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