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Ad title:
Customer Support Representative
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| Provided By:
CrabMarketing
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Published: 25 November
/ Deadline: 25 December
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We are seeking a fluent English-speaking Customer Support Representative to join our team in Tbilisi. In this role, you will provide real-time support to clients via email, chat, and phone, while also contributing to sales through effective communication and customer engagement. This is a full-time, on-site position that includes up to 2 night shifts per week, as well as occasional weekend and holiday shifts.
Key Responsibilities:
** Deliver fast, professional, and friendly support to customers via email, chat, and phone
** Assist users with account inquiries, troubleshooting, and general questions
** Guide customers through services and processes, offering clear and effective solutions
** Manage multiple conversations simultaneously in a dynamic environment
** Collaborate with other departments to ensure smooth customer experiences
** Maintain professionalism and a strong focus on customer satisfaction
Required Skills & Qualifications:
** Fluency in English (C1/C2) - spoken and written (mandatory)
** Excellent communication skills, especially via chat and phone
** Strong customer service orientation with a problem-solving mindset
** Ability to multitask, prioritize, and stay organized under pressure
** Proactive team player with flexibility in work approach
** Willingness to work night shifts, weekends, and public holidays as required
** Previous customer service or sales experience is a plus
Work Schedule:
** Location: On-site in Tbilisi (office-based) - remote work is not available
** Hours: Full-time, 40 hours per week, 5 working days
** Includes up to 2 night shifts weekly
** Rotating schedule includes weekends and public holidays
What We Offer:
** Fair and competitive salary package, aligned with skills and experience
** A team of talented, entrepreneurial colleagues with a collaborative culture
** Results-driven bonus system tied to performance
** Ongoing opportunities for learning and career growth
** Supportive, friendly, and welcoming work environment
** Everyday perks such as fresh coffee and a comfortable workspace
How to Apply:
Submit your application to: hr@crabmarketing.com
Subject: Customer Support Representative
Only shortlisted candidates will be contacted.
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