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Ad title:
IT Support Specialist
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OneClick Airways
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Published: 13 November
/ Deadline: 13 December
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OneClick Airways is a new and ambitious airline based in Tbilisi, Georgia, and is dedicated to elevating air travel by prioritizing security, comfort, and customer care. We are building a culture where innovation meets hospitality. By joining us at the startup stage, you have an opportunity to participate in the challenge of building a new, exciting, low-cost carrier.
Join a company built on clear values that guide everything we do:
** Safety - We never compromise safety — it`s our highest priority in every decision we make.
** People - We care deeply about our people — both our dedicated team and our valued passengers.
** Profit - We continuously strive for growth, efficiency, and continuous improvement.
Our company is seeking experienced professionals to join our team as an IT Support Specialist.
Duties and Responsibilities:
** Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
** Respond to queries.
** Train computer users.
** Maintain daily performance of computer systems.
** Respond to email messages for customers seeking help.
** Walk the customer through the problem-solving process.
** Install, modify, and repair computer hardware and software.
** Clean up computers.
** Run diagnostic programs to resolve problems.
** Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
** Install computer peripherals for users.
** Follow up with customers to ensure the issue has been resolved.
** Gain feedback from customers about computer usage.
** Run reports to determine malfunctions that continue to occur.
Requirements:
** A bachelor`s degree (BSc/BA) in Information Technology, Computer Science, Network Engineering, or a related discipline will be preferred.
** Proven experience in technical support or IT helpdesk roles
** Strong knowledge of computer hardware, operating systems, and software installation/troubleshooting.
** Familiarity with LAN/WAN networks, printers, and peripheral devices.
** Ability to run diagnostics, identify issues, and implement effective solutions.
** Excellent customer service and communication skills.
** Strong problem-solving attitude and attention to detail.
What We Offer
** Attractive Compensation Package
** Health insurance package provided
** Supportive Work Environment with a focus on growth and teamwork
How to Apply
If you have a passion for technology and a strong commitment to reliability, security, and operational excellence, we would love to hear from you.
Interested candidates who meet all of the above required skills and experience should send their English CV to: Career@oneclickairways.com.
Indicate the position title in the subject.
Join us on this exciting adventure!
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