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Ad title:
Junior Shift Leader
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| Provided By:
Proxy Live Solutions™
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Published: 28 October
/ Deadline: 28 November
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The Junior Shift Leader is a highly organized person which assists with the management of daily business activities and administrative tasks.
Qualifications, Skills, and Experience:
** One year of experience in the Live Gaming industry or one-year relevant experience in a similar position.
** Great communication skills. Very good written and verbal communication in English.
** Able to work shifts (nights, weekends, holidays).
** Able to elaborate on any situation in a polite, calm, and peaceful manner.
** Able to identify and resolve a variety of ad-hoc and non-standard issues on shift.
** Able to think on your feet and make decisions in a time constraining manner.
** Excellent computer literacy skills. Microsoft 365 suite and in particular MS Excel. Knowledge of MS Excel formulas.
** Excellent computer literacy skills. Able to learn how to use all needed software and be able to use gained knowledge after training.
Key Responsibilities:
** Assist with the management of daily operational activities such as
1. internal rotations
2. live behavior
3. replacements due to absence
4. general shift management
5. other ad-hoc situations that may occur during a shift.
** Answer phone calls while on shift.
** Coordinate proper allocation of human resources during the shift.
** Arrange and assist with new employee onboarding.
** Assist with staff training and retraining when visibly necessary. Ensure proper training of new colleagues.
** Use various internal systems including but not limited to JIRA, WIKI, Microsoft 365 suite, and scheduling software.
** Assist with employee engagement activities during the shift (if any events are organized).
** Help with client promotions on live tables (when such occur)
** Prepare and maintain operations documents and reports.
** Assist collaboration among different departments to achieve high performance across the shifts.
** Replace colleagues during their vacations, sick leaves, and other absences.
** Ensure adherence to all internal procedures.
** Uphold and display Proxy Live Solutions™company values.
** Any other duties as required and relevant to the role
If this sounds interesting to you, share your resume with us at: careers@proxylivesolutions.com
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