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Ad title:
Operations Manager
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| Provided By:
kcall.ge
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Published: 23 October
/ Deadline: 23 November
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K•Call is pleased to announce an opening for the position of Operations Manager.
Location: Tbilisi, Ketevan Tsamebuli Ave. 47
Employment type: Full-time
K•Call is the first 24/7 Outsourced Contact Center in Georgia, providing smart BPO solutions for local and international companies. We specialize in multilingual customer support, inbound and outbound communication, and digital channel management. With 9+ years of experience and trusted partnerships worldwide, we help businesses grow by ensuring seamless communication with their customers.
Key Responsibilities:
** Manage daily operations of the company.
** Create and maintain employee schedules and shift rotations.
** Track vacations, sick leaves, and attendance.
** Handle contracts, documentation, and administrative tasks.
** Ensure compliance with company policies and standards.
** Monitor operational performance and prepare reports.
** Support management in strategic decision-making by providing structured operational insights.
Requirements:
** 2+ years of experience in operations, administration, or HR.
** Strong organizational and multitasking skills.
** Proficiency in Google Workspace and office productivity tools.
** Experience with CRM systems is an advantage.
** Excellent communication skills and attention to detail.
** Ability to work independently and take responsibility.
** Languages: English (fluent) and Russian (fluent) are mandatory.
Benefits & Opportunities:
** Possibility to grow into a senior management role.
** Dynamic and innovative working environment.
** Involvement in international projects.
** Professional growth and career development.
How to Apply:
Thank you for your interest in this position and best of luck!
Interested candidates can either fill out the application form on our website: https://kcall.ge/careers/operations-manager/ or send their CV/Resume to hr@kcall.ge.
Please indicate the position title "Operations Manager" in the subject line of your email.
Learn more about us:
www.kcall.ge
https://www.facebook.com/kcall.ge
https://www.linkedin.com/company/kcall
https://www.instagram.com/kcall.ge
Follow us — stay connected with Georgia`s first 24/7 outsourced contact center.
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