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Ad title:
Customer Success Manager
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Flat Rock Technology
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Published: 09 October
/ Deadline: 09 November
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Since 2008, Flat Rock Technology has provided a wide range of innovative and complex solutions for companies of all sizes and has grown into a reliable partner. Our company operates from seven locations - London, Varna, Ruse, Burgas, Tbilisi and San Jose and provides software, cloud, and outsourcing services.
With more than 400 highly skilled specialists in our team, we are able to cover all phases of a solution lifecycle - from research, through implementation, to support and allow organizations to create a more cost-effective structure while focusing on their core activities.
Main responsibilities:
** Manage BPO client relationships for the purposes of developing the current partnerships and creating new business opportunities;
** Work Strategically and Commercially;
** Support account leads by developing and managing an active opportunity;
** Provides technical support to the clients before and after-sales;
** Support business practices through developing relationships and account planning within existing accounts and target accounts;
** Evaluating customer needs to suggest upgrades or additional services;
** Prepares analysis on weekly/monthly/yearly basis about cost, quality, productivity, client satisfaction and identifies trends, opportunities, issues, concerns, and successes;
** Design and develop daily, weekly, monthly reporting to senior management;
** Manage client procurement relationships, including negotiating and managing commercial contracts;
** Provide leadership and project oversight for all initiatives - scope statements, budgets, ** project plans, business requirements, testing and test plans and implementation;
** Utilize data analytics to identify key trends in the business and collaborate with members of the management team to provide recommendations and solutions;
** Negotiating rates and prices with clients;
Requirements:
** Excellent English language skills;
** Experience in technical support, sales, and account management;
** Good technical understanding;
** Excellent communication and interpersonal skills;
** Ability to self-organize and achieve objectives within committed timeframes;
** Familiarity with client on-boarding requirements and an ability to think creatively;
** Collaboration, organization and multi-tasking skills;
** Good critical thinking and problem-solving skills;
What we offer in return:
** Competitive salaries based on performance reviews with additional benefits.
** Working on interesting international projects with latest technologies.
** Opportunities for professional growth and career development.
** Challenging work in a fast-growing international organization.
** Dynamic work environment in young team.
** Additional health insurance package.
** Modern offices around the world.
** Birthday vouchers.
** Opportunity for sport card.
** Entertainment spaces, teambuilding events, parties, and participation in different events.
** Fresh fruits and beverages in the office.
2** 4 days of holiday which further increase with the time spent in the company.
To apply for the position, please follow the link and fill out the form: https://flatrocktech.com/careers/customer-success-manager
By submitting your application, you agree that FRT will use your personal data for recruitment purposes only. All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.
We are looking forward to meeting you!
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