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Ad title:
Front Office Receptionist
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| Provided By:
Barnovi Boutique Hotel
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Published: 01 September
/ Deadline: 01 October
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Barnovi Boutique Hotel is pleased to announce an opening for the position of Front Office Receptionist.
Location:, Tbilisi
Employment Type: Part-Time, On-Site
Job Summary:
As a Front Office Receptionist at Barnovi Boutique Hotel, you will be the first point of contact for our guests, ensuring a warm and seamless experience from arrival to departure. Your role is pivotal in maintaining the hotel`s high standards of guest service, and you`ll be responsible for creating a welcoming atmosphere while efficiently handling daily front desk operations.
Responsibilities:
** Welcome and check in guests with a professional and friendly attitude, ensuring a smooth and efficient process.
** Handle guest inquiries, reservations, and complaints, providing accurate information and solutions.
** Manage phone calls, emails, and guest requests promptly and courteously.
** Process payments, manage bookings, and update guest information in the hotel management system.
** Coordinate with housekeeping and other departments to ensure guest requests are met and rooms are prepared.
** Assist guests with travel arrangements, including booking transportation and providing local recommendations.
** Ensure the front desk area is clean, organized, and equipped with all necessary materials.
** Maintain security and privacy of guest information at all times.
** Handle any additional duties as assigned by hotel management.
Qualifications:
Skills:
** Excellent verbal and written communication skills in Georgian, English & Russian; knowledge of additional languages is a plus.
** Strong problem-solving skills and ability to handle stressful situations with grace.
** Customer service-oriented mindset with the ability to engage with guests from diverse backgrounds.
** Proficiency in MS Office (Excel, Word, Outlook), hotel management software (e.g., Opera), or reservation systems.
Education:
** High school diploma or equivalent required.
** A degree or certification in hospitality or related fields is preferred but not mandatory.
Experience:
** Previous experience in a similar role or in customer service is an advantage.
** Experience working in a hotel or tourism environment is highly desirable.
Other Requirements:
** Ability to work flexible hours, including evenings, weekends, and holidays.
** Professional appearance and demeanor.
Job Schedule:
** 3-4 times a week, with a maximum of 12-15 shifts per month.
** Mixed day and night shifts.
** Each shift is 12 hours:
** Day shift: 09:00 - 21:00
** Night shift: 21:00 - 09:00
Salary:
** Based on experience and skills, ranging from 1000 GEL to 1200 GEL.
** Could reached 1500 in some exceptional circumstances
Why Join Barnovi Boutique Hotel?
At Barnovi Boutique Hotel, we value our employees as the heart of our success. Joining our team means being part of a dynamic and growing hotel that takes pride in providing luxury and personalized service.
To Apply, send your #Resume to management@barnovihotel.com or directly call the Hotline Management Department: +995 599 53 70 95.
Good Luck!
#Reception #hotel #tbilisi
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