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Ad title:
German-speaking Customer Care Representative
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| Provided By:
heyhappiness
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Published: 07 August
/ Deadline: 07 September
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heyhappiness - Growing e-commerce brand specializing in stylish, high-quality jewelry designed to bring joy to everyday life. We are committed to delivering exceptional customer experiences and leveraging technology to enhance our support services.
Location: Georgia (Remote)
Employment Type: Full-Time, Service Contract
Salary: €5 per hour (approx. €40 per day / €800 per month)
Job Description:
We are looking for a German-speaking Customer Care Representative to join our team and provide top-tier support to our customers. In this role, you will handle inquiries via email, chat, and social media while utilizing AI-driven tools to enhance efficiency and response accuracy. You will also play a key role in monitoring and improving our AI chatbot, ensuring seamless customer interactions.
Key Responsibilities:
** Respond to customer inquiries in German via email, chat, and social media.
** Monitor AI chatbot interactions and ensure accurate and relevant responses.
** Analyze customer feedback to improve AI-driven support and enhance the customer experience.
** Troubleshoot order issues, returns, and product inquiries while maintaining high customer satisfaction.
** Collaborate with the team to optimize customer service processes and automate solutions.
Requirements:
** Fluent in German (both written and spoken).
** Experience in customer support will be a plus in an e-commerce environment.
** Familiarity with AI chatbots and support automation tools is a plus.
** Strong problem-solving skills and ability to manage multiple inquiries efficiently.
** Tech-savvy and proactive approach to customer service.
** Ability to analyze data and provide insights to improve AI-driven support.
Why Join Us?
** Remote work opportunity from Georgia.
** Be part of an innovative and fast-growing e-commerce brand.
** Work with AI-driven customer service solutions and contribute to process improvements.
** Professional growth opportunities in a dynamic team environment.
If you`re a customer-focused, tech-savvy professional who thrives in a fast-paced environment, we`d love to hear from you!
Interested applicants should send their resumes to: ana.jgharkava@gmail.com.
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