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Ad title:
Spa Receptionist
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Hilton Batumi Hotel
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Published: 26 June
/ Deadline: 26 July
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A Spa Receptionist is responsible for greeting and assisting guests to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.
What will I be doing?
As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa Receptionist will also be required to manage guests feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards:
** Assist guests in an appropriate and timely manner
** Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
** Ensure guests experience is proficient including bookings, payments, and consultation cards
** Adhere to cash handling procedures
** Interact and communicate effectively with guests, members, team members and management team
** Up-sell with latest departmental incentives
** Report accidents, maintenance issues, or other incidents
** Ensure compliance with all health and safety regulations
What are we looking for?
A Health Club Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
** Committed to delivering a high level of customer service
** Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
** Excellent attention to detail
** High standards of cleanliness
** Ability to work in a consistently professional and helpful manner
** Previous spa experience
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton including 50% discounts on our outlets and a spa at Hilton Batumi, free parking, health insurance, catering, transportation and many more.
Every Job Makes The Stay
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there`s an extraordinary person working to make each Stay magical. That`s why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
In case of interest, please send the CV directly on the following email: Batumi.Career@hilton.com; Please also indicate the name of the position you are applying for, otherwise, your CV will not be considered.
Hilton Batumi Wishes You a Good Luck!
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