|
Ad title:
Dispatcher
|
| Provided By:
DSPro
|
|
Published: 23 June
/ Deadline: 23 July
|
DSPRO is a comprehensive platform designed to streamline and optimize business process operations across various departments. It provides an integrated environment for managing dispatch, customer service and sales, specifically tailored for industries like locksmith services and field service operations.
Job Title: Dispatcher
Location: On-site (Tbilisi - Ortachala str.)
Employment Type: Full-time / Shift-based
Days/Hours: 5 days a week; 8 hours shifts
Salary: Net entry level - from 520 USD (3.75 gross per hour)
Key Responsibilities:
** Receive and prioritize incoming service requests from customers via phone, email, or software
** Assign jobs to available technicians based on location, skills, and workload
** Monitor job progress and technician status in real time
** Manage same-day emergency dispatches and last-minute changes
** Respond promptly and professionally to customer inquiries
** Provide estimated arrival times and service updates
** Handle complaints or escalations and report unresolved issues to supervisors
** Ensure high levels of customer satisfaction and professionalism in every interaction
** Adhere to company policies, confidentiality agreements, and data security guidelines
** Maintain constant communication with locksmith technicians in the field
** Ensure technicians have clear job details (address, job type, customer info)
** Follow up to confirm job completion and gather feedback or issues
** Operate dispatch and CRM software to track jobs, update statuses, and log notes
** Generate daily/weekly reports on completed and pending jobs
** Ensure accuracy in data entry and job documentation
Required Skills & Qualifications:
** Previous experience in dispatch, customer service, or field coordination is preferred
** Knowledge of English language is a must (B2-C2 level)
** Strong organizational and multitasking abilities
** Excellent verbal and written communication skills
** Ability to work in a fast-paced, shift-based environment
** Calm under pressure and solution-oriented mindset
Work Conditions:
** Shift-based schedule (including weekends or evenings/night if needed)
** Must be comfortable working with urgent calls and under time pressure
Key Competencies:
** Time management
** Customer focus
** Attention to detail
** Problem-solving
** Team collaboration
** Technical aptitude with software tools
For Tbilisi office Please send your CV on the following address and make sure to mention position name in "subject": teo@dspro.io
Candidate who does not meet the relevant requirements will not be considered.
|
|
|
|
All Jobs
All Ads by this Client
Printer Friendly
Share on facebook