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Ad title:
Customer Support Specialist
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ELEHEAR
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Published: 10 June
/ Deadline: 29 June
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Job Opportunity: Customer Support Specialist
We are seeking a dedicated and proactive Customer Support Specialist to join our team. This role involves providing exceptional customer support for our overseas Amazon platform and online shop operations, ensuring smooth communication and service delivery across all customer touchpoints.
About Us:
At ELEHEAR, we are committed to revolutionizing the hearing aid industry with innovative technology and customer-centric solutions. Backed by a diverse team of experts from the U.S., Canada, Europe, and China, we leverage cutting-edge research and development to deliver exceptional products that improve the quality of life for our users.
ELEHEAR has earned widespread recognition in the industry, including being awarded the prestigious Expert Choice Award by Hear Advisor for our flagship product. With proprietary algorithms, advanced hearing solutions, and a strong focus on affordability, we are setting new benchmarks in the hearing care market.
Our rapid growth over the past year and dedication to technological innovation have solidified our position as a trusted leader in the hearing aid sector. By joining ELEHEAR, you will become part of a forward-thinking team that is reshaping the future of hearing care.
Want to know more about Elehear? Have a look at our website: https://elehear.com/
Key Responsibilities:
** Respond to customer inquiries across Amazon and our online shop, manage order tracking, logistics, after and before sales support, and handle customer complaints.
** Efficiently process tickets coming from live chat, email, phone calls, and other communication channels, ensuring professional and timely responses.
** Develop a solid understanding of the company`s products, including their basic knowledge, practical applications, and usage functions.
** Address technical inquiries, gather feedback on hardware and software needs, and assist in refining communication scripts for consistent service delivery.
** Assist in creating and updating standardized customer service processes, after-sales manuals, FAQs, and English product help documents.
** Provide pre-sales, in-sales, and after-sales consultation services while ensuring customer satisfaction and retention.
Qualifications:
** Proficient in English for professional communication. (C1)
** Experienced in using tools such as Shopify (for the online shop), Zendesk (customer support platform), and Tidio (live chat platform), Aircall (Phone calls)
** Passionate about customer service, with excellent communication and problem-solving skills to manage unexpected situations.
** Strong organizational and execution skills, proactive work attitude, and ability to follow instructions and meet customer expectations.
** Detail-oriented, patient, and responsible, with strong teamwork abilities and a willingness to learn and adapt quickly.
** A background in hearing aids or audiology will be considered a preferred qualification
Salary and working hours:
Salary: 2400-3015 GEL/month for full-time, based on experience and qualifications
Monday to Friday; Weekends off
How to Apply:
Interested candidates are invited to send their resume to Davit.giorgadze@elehear.com
Applications will be accepted until June 29, 2025.
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