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Ad title:
Front Office Receptionist
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| Provided By:
Biltmore Hotel Tbilisi
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Published: 29 May
/ Deadline: 30 June
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The Biltmore hotel Tbilisi is pleased to announce vacancy for the position of a Front Office Receptionist.
Under the supervision of the Front Office Manager, the front office Receptionist is responsible for ensuring that guests are check in - check out according to the standards of The Biltmore hotel Tbilisi.
Main duties and responsibilities will include:
** Check in the arriving guest and check out the departing guests in a friendly and caring manner
** Upon check in, register guest and assign rooms.
** Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.
** Upon departure of guests, process the guest check out procedures. Inquire for last minute charges.
** Receive payment from guests. Settle the guest account and give copy of the invoice.
** Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
** Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
** Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
** Possess a working knowledge of the room reservation procedures.
Requirements:
** 1-2 years` experience in Front Office Agent role
** You must deal in a polite and sophisticated manner and have an excellent command of the Georgian, English, languages, both spoken and written.
** Able to work in a fast paced environment and can multitask
** Ability to remain calm and composed under pressure
** Flexible in terms of scheduling
** Excellent grooming standards
** Applies a professional, confidential and ethical approach at all times
How to apply:
Applicants interested in this position and whose qualifications match the requirements are welcome to send their CV in English to careers.bhtg@biltmorecollection.com and state the position title in the subject line.
Application submission deadline is 30.06.2025.
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