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Ad title:
F&B Service Manager
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Château Mukhrani
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Published: 20 May
/ Deadline: 16 June
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JSC Château Mukhrani is pleased to announce an opening for the position of F&B Service Manager.
Location: Village Mukhrani, Mtskheta
Position type: Full-time
Responsibilities & Duties:
** Provide excellent customer service and ensure customer needs are met.
** Provide unique and creative ideas to enhance restaurant, wine tasting, banquet, meetings & group experience.
** Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends;
** Assist in scheduling reservations and parties or special events in restaurants and event locations of the Chateau.
** Fluent communication within other departments to ensure the upscale guest experience is met and all special requests catered for.
** Assist manager in scheduling banquet service staff
** Communicates to the immediate superior and subordinates in a timely manner, any important information, related to operation.
** Communicates effectively with guests, clients, government officials and other important individuals to ensure satisfaction in service and product.
** Communicates and personally attends to VIP guests, in the dining rooms and during function.
** Ensuring accuracy of all guest reservations and shift reservations. Assist staff with greeting and seating guests during operation.
** Organize all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labor on a daily basis.
** Responsible for consistently implementing the service standards and operating procedures in the restaurant, banquet and Catering services.
** Assigns specific side duty tasks to each attendant at the end of the day for the following day and sees to it that the staff knows and accomplishes their duties.
** Monitor and maintain cleanliness; manage maintenance/safety issues to completion.
** Plan and conduct meetings for F&B employees on a monthly basis to ensure staff is correctly communicated with and that staff are consistently trained and well-motivated.
** Be aware of and assist to control current budgeted and forecasted revenues, payroll, and product costs.
** Responsible for monthly inventory and preparation of all related documents;
** Work on cash and non-cash payment terminal and get related accountings;
** Provide guests with information about provided services;
** Examine possible complaints received from customers in case of non-appropriate service;
** To be responsible for the implementation and accomplishment of all safety rules and procedures related to employees: sanitation requirements, personal hygiene, Industrial and labor discipline, internal instructions, internal regulations;
** Ensure that employees respect all rules of the internal regulation and other normative acts.
** Responsible for discipline. Follow the requirements of Labor protection and Labor safety provision.
** Respect established dress code.
** During the absence of manager, perform the role of F&B Manager.
** Performs other duties and responsibilities assigned by the immediate superior which leads to guest satisfaction and profit for the Chateau.
Qualification & Skills:
** Previous experience in similar Job role or minimum 2 years` experience as Restaurant Supervisor/Manager or Banquet Supervisor
** Knowledge of English and Russian is a must
** Computer aptitude
** Excellent reporting skills
** Excellent numerical skills
** Ability to communicate clearly and politely
** Excellent customer-service orientation
** High sense of responsibility
** Self-disciplined with good time management skills
** Ability to work at nights, weekends and holidays, if need occurs
** Sanitary-and-hygienic and technological requirements, collected receipts of dishes and ready-to serve food
** International forms and methods of restaurant and banquet service
Applicants interested in this position, whose qualifications match the requirements, are welcome to send their CV in English to recruitment@mukhrani.com not later than June 16, 2025. Please indicate the position you are applying for in the subject field of the e-mail, otherwise your application will not be considered. Only short-listed candidates will be contacted for an interview.
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