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Ad title:
Incident Process Manager
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| Provided By:
Asvla
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Published: 20 May
/ Deadline: 20 June
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ASVLA is an ambitious and growing company in the iGaming space. We are working with our own platform, with a strong focus on quality, local relevance, and top-tier user experience, and our aim is to become a worthy challenger to Georgia`s leading iGaming brands, by combining world-class product thinking with deep local understanding. Our team includes experts from both Georgia and abroad, and we value collaboration, ownership, and a "figure it out" mindset. If you`re excited about building something meaningful, this is a great time to join.
Job Description:
As an incident process manager you will be responsible for creating the best possible experience for our customers by ensuring fast and quality resolution of all incidents, like website incidents, issues, bugs, etc. Working closely with the customer service team you will play a crucial role to deliver world-class service to all our customers and as customers are the heart of our business and brand this role is an extremely important area of the business.
What We`re Looking For:
** Strong problem-solving, analytical, and time management skills.
** Excellent communication skills and ability to collaborate with team members.
** Understanding of software technologies.
** Good knowledge of English.
Nice to have:
** Proven work experience in the same or a similar role.
** At least 1 year of work experience in the customer service field.
** Experience negotiating with third-party vendors.
Additional details:
** Work location: Akaki Khorava N3, Tbilisi. Terminal Business Centre
** Salary - 1500 GEL (net)
** 4 shifts per week. Rolling schedule: 2 days from 09:00-21:00/ 2 days day-off/ 2 days from 21:00- 09:00
** We cover health insurance, taxi service during the night shift, and Tbilisi public transport costs.
If you are interested in this role please send an English copy of your CV to vacancy@asvla.com with this job title in the subject.
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